Branco Barnes Email & Phone Number

Christchurch, Canterbury, New Zealand

Christchurch, Canterbury, New Zealand

Johannesburg Area, South Africa

• Senior Engineer, setting the highest standard in repairing and servicing all Nashua’s equipment on customer premises (in the field).• Providing specialist customer support on the most complex IT problems.• Strive to exceed customer expectation and help them do great work through offering personal and specific solutions, supporting the Company’s goal to be the best ICT provider in Africa. • Strategic on-the-job training of new engineers and technicians and supporting them with expert technical advice.• Deliver a preventative maintenance program by means of typical product failure knowledge and the spare parts replacement intervals.• Collaborate with Service Manager and Technical Manager to maintain an awareness of the customer’s needs.• Install, setup, and configure all printers & multifunction devices at a standard that targets customer-for-life experience.• Do regular research to deliver latest, effective and efficient IT solutions to customers.• Basic and complex setup, maintenance and support of all Print, Scan, and Fax equipment.• Facilitate Direct and Shared printing installation and setup for all size companies.• Perform regular software/firmware updating to ensure optimal functioning.• Provide Desktop Support in a customer/user friendly manner, enhancing personal customer experience.• Responsible for Basic Hardware maintenance.• Excellent knowledge and experience with Macintosh and Windows OS Printing solutions.• Maintain effective communication to ensure that the Service Coordinator is given accurate information relating to service calls and the basic running of the department.• Keep effective paperwork relating to jobs delivered and ensure that it is presented in a decent manner and on time.• Provide specialist IT support to large and renowned companies such as Deloitte, Postnet, MTN Telecoms, Siemens, SASOL, McDonalds, Toyota, Honda, Ferrari, Group Five, the Health Industry and various other large retail stores.

Pretoria Area, South Africa

• Unloading and laying of industrial power cables as per the overseer’s instructions.• Installing and mounting electrical devices, water pumps, transformers, generators and control boxes.• Performing the grounding, wiring, and testing of all electrical components and machinery.• Trenching ditches as per code for the laying of underground power cables.

Pretoria Area, South Africa

• Continuously strengthen customer relationship through effective, user friendly IT support and resolve various basic to complex IT problems. • Strive to help users/customers do great work through offering customer specific IT solutions to meet or exceed their expectations. • Offer expert support in Hardware & Software installation.• Deliver basic and complex Print, Scan, and Fax equipment setup, maintenance and support.• Building effective and efficient Personal Computers using state-of-the-art components and maintaining, repairing, updating, and performing back-ups and data recovery ensuring data security.

Pretoria Area, South Africa

• Providing specialist customer support on the most complex IT problems.• Responsible for Basic Hardware maintenance.• Regular software maintenance and updating for hassle-free POS operation and stock management.• Basic and complex setup, maintenance and support of all Print, Scan, and Fax equipment.• Provide Desktop Support in a customer/user friendly manner, enhancing personal customer experience.• Building unique and efficient Personal Computers as per customer specifications and maintaining, repairing, and updating these machines to ensure optimal functioning.

Pretoria Area, South Africa

• Was responsible for end to end IT related support to large and renowned companies in both the Insurance and Retail Industries.

Pretoria Area, South Africa

• Functioning in the "made-to-order" assembly facility, assembling unique computer configurations within a matter of minutes.• Performing basic hardware maintenance and installation, updating to latest software to ensure optimal performance. • Perform back-ups and data recovery to ensure customer satisfaction and guaranteed data security.• Provide tailor-made solutions and Desktop Support in-house or on call-outs in a customer friendly manner, delivering quality standards above expectation.• Deliver most readily available state-of-the-art computers, with a wide variety of upgrade options such as bigger hard drives, more RAM, bigger screens, etc that often prolong the life of the customer's initial computer, thereby reducing costs.• Provide front desk support involving customer service and sales.• It was never necessary for a customer, once he/she bought their first computer from our store, to consult another supplier or technician and I upheld this vision through my excellent service delivery.

National Certificate - Information Technology: Systems Support, Information Technology, Nqf Level 5

I'm very passionate about IT Support and was the top performing student in my class with 17 distinctions overall.

Senior Certificate/Matric, High School, Grade 12