Brandais Beam Email & Phone Number

Greater Chicago Area

□ Process customer orders from distributors and resellers with in the HMS business system iScala. Averaging 20-30 orders per day. □ Process Credit Returns and Product Returns (RMAs) for our distributors. This includes determining if a product is eligible for return, logging all pertinent details of the return claim, checking in all returned product, crediting or issuing a replacement unit to the distributor, and performing a warehouse transfer to place the saleable units back into stock. □ Provide customer service over the phone and in email. Including but not limited to current order status, tracking information, pricing & availability, previous invoices, credit return status, RMA status, and general sales inquiries. □ Regularly communicate with our colleagues in Sweden, Germany, and Belgium to facilitate the fulfilment of our customer’s orders. □ Coordinate with our third party warehouse, Kitron Inc., to ensure that all orders are shipped as scheduled. This includes providing any missing information, confirming shipping address information, managing any inconsistency with the available inventory at time of shipment. □ Administer company Wellness Program.□ Plan, organize, and execute internal company events such as the annual Holiday Party, Onboarding sessions and Basecamp in Sweden.

Greater Pittsburgh Area

□ Process customer orders from distributors and resellers with in the HMS business system iScala. Averaging 20-30 orders per day. □ Process Credit Returns and Product Returns (RMAs) for our distributors. This includes determining if a product is eligible for return, logging all pertinent details of the return claim, checking in all returned product, crediting or issuing a replacement unit to the distributor, and performing a warehouse transfer to place the saleable units back into stock. □ Provide customer service over the phone and in email. Including but not limited to current order status, tracking information, pricing & availability, previous invoices, credit return status, RMA status, and general sales inquiries. □ Regularly communicate with our colleagues in Sweden, Germany, and Belgium to facilitate the fulfilment of our customer’s orders. □ Coordinate with our third party warehouse, Kitron Inc., to ensure that all orders are shipped as scheduled. This includes providing any missing information, confirming shipping address information, managing any inconsistency with the available inventory at time of shipment.

Greater Pittsburgh Area

□ Enter and ship customer orders from distributors in SOS business system. Averaging 20-30 orders 2 days a week on shipping days. □ Create and issue invoices through Quickbooks. Process customer payments in Quickbooks and make a weekly deposit into the company bank account. □ Provide customer service over the phone and in email. Including but not limited to current order status, tracking information, pricing & availability, previous invoices, and general sales inquiries.

Squirrel Hill

□ Execute and supervise print job production within the center to guarantee and maintain a high level of quality for our customers.□ Implement new organizational systems in the center to improve work flow and cleanliness.□ Provide positive and efficient customer consultations that pinpoint the customer’s needs and find solutions within our product offerings for them.□ Creating memorable experiences and relationships with customers to produce return business based upon these interactions.□ Notable Highlight:​Took on position of Acting Center Manager while my manager was out of the country for 3 weeks. Responsibilities included retail reset, seasonal signage and merchandise reset, book return, relabeling inventory tags in zones, and ordering/receiving center supplies.

Squirrel Hill, Pa

□ Provide expert packing and shipping services for customers based on experience and the needs of each customer. Including building custom boxes, accurately setting up shipments, and triaging customers to reduce wait times.□ Have a working knowledge of each machine and production method in the center and the ability to execute each production job.□ Act as a member of a team to provide customer service and product to a wide variety of customers within the store.□ Strive to go above and beyond to learn and take on new tasks to become more of an asset to the company.

□ Act as a Direct Marketing Sales Representative in Home Depot stores for their Kitchen Cabinet Refacing Program.□ Utilize person to person interaction to write leads for the stores, drive sales, and build customer relationships with the Home Depot brand.□ Responsible for training the incoming staff and holding them to thestandards and expectations of the office.

Tarrs, Pa

□ Create innovative design solutions for our customer's kitchen and bath renovations.□ Have working knowledge of various cabinet manufacturing techniques, door styles, countertop materials, and door hardware.□ Provide administrative support for the company, including answering phones, following up with manufactures, scheduling rep visits, client measurements and appointments, and social media and marketing.

InternshipOrganizing resource library, Calling Manufacturers, Helping to spec out products

Part Time, Approximately 24 Hours a Week

Part Time, Approximately 4 Classes a Week

Ba, Interior Design

Activities and Societies: ASID Student Member Student Council Secretary CIDA Task Force Student Member Art Institute of Pittsburgh Habitat.

Hs Diploma

Activities and Societies: National Honor Society