George Smith Email & Phone Number

Construct partnerships between clients, vendors, and subcontractor organizations and manage the implementation of these partnerships to address business opportunities for IBM. Possess equally balanced skills in three areas of client relationship management, business management, and program / project management. Serve as one of the primary points of contact for all client needs, requirements and expectations with regard to the client / IBM sales team relationship. Translate customer requirements… Show more Construct partnerships between clients, vendors, and subcontractor organizations and manage the implementation of these partnerships to address business opportunities for IBM. Possess equally balanced skills in three areas of client relationship management, business management, and program / project management. Serve as one of the primary points of contact for all client needs, requirements and expectations with regard to the client / IBM sales team relationship. Translate customer requirements into formal agreements, establishing specific solutions, and leading the efforts that culminate in client acceptance of the results. Develop program, project, product, and business strategies, reviews these with client executive management, and implements the resulting solutions on their contracts. Has overall responsibility for contractual cost, schedule, and deliverables. Manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization. Show less

Lead client and IBM teams in unstructured environments to successful engagement conclusion exclusive of formal reporting relationships. Overall responsibility included interpreting policies/practices, identifying/satisfying resource needs and ensuring achievement of business and engagement goals. Made decisions that effected plans, schedules and overall client satisfaction. Formed appropriate teams and managed projects, preparing work plans, managing workload, tracking schedules, communicating… Show more Lead client and IBM teams in unstructured environments to successful engagement conclusion exclusive of formal reporting relationships. Overall responsibility included interpreting policies/practices, identifying/satisfying resource needs and ensuring achievement of business and engagement goals. Made decisions that effected plans, schedules and overall client satisfaction. Formed appropriate teams and managed projects, preparing work plans, managing workload, tracking schedules, communicating status, and leading client negotiations, resulting in a successful engagement conclusion meeting the client satisfaction and profitability objectives. Performed end-of-engagement shutdown, including completing end-of-engagement assessments, collecting client satisfaction reports, etc. with an eye towards starburst opportunities. Show less

Responsible for leading project teams to deliver a solution to the customer using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. Had overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which included applying techniques for planning, tracking, change control, and risk management. Also responsible for managing all project resources, including… Show more Responsible for leading project teams to deliver a solution to the customer using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. Had overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which included applying techniques for planning, tracking, change control, and risk management. Also responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the customer. Provided day to day direction to the project team and regular project status to the customer. Show less

Lead the design and implementation of a nationwide systems management solution for the leading independent marketer and distributor of commercial printing & business imaging papers, packaging systems, and facility supplies and equipment in North America.

Charlotte, North Carolina Area

Primary duties were implementation, maintenance and support of all Windows NT servers companywide including both local and remote locations. Secondary responsibilities included: TCP/IP, NetWare, and cc:Mail administration; and network and PC support services. Received two “On-The-Spot-Awards”, and was once nominated for “Employee of the Month” during my last year with the company.

I was responsible for PC & peripheral sales, technical support and ordering certain product lines. Every month during my employment I was also the top sales producer for the company.