Responsible for the overall management of the Women and Children In Crisis Center which is a women's day shelter (and safe-haven) for at risk populations; such as those that are experiencing homelessness, mental health challenges, sexual, domestic and substance abuse issues. Provided case-management, advocacy, spiritual counselling and overall encouragement and support.Ensured compliance with all policies and procedures, including preparing required reports to funders and the Board of Directors.Developed and implemented a client assessment process in an effort to get a better understanding of individual client needs.Initiated partnership with Christian Counselors, Inc. in order to provide free on-site therapy and group counseling sessions for the clients.Coordinated several faith based and motivational events for the clients, in addition to facilitating daily devotions and group sessions. Spearheaded contact with community leaders and businesses in order to obtain scheduled donation drop-offs and professional and spiritual workshops for the clients.Supervised security, interns, community-service workers and volunteers.

Respond to requests and inquiries from the general public and increase the efficiency of routing calls. Service arduous members of the public in a calm and professional manner. Facilitate the execution of the PRT meeting process. Familiar with the Albuquerque Geographic Information System (AGIS); particularly how to create zone atlas maps and buffers. Assist in coordinating conference room and vehicle reservations. Manage 3 employees in the facilitation of the fleet preventative maintenance process. Establish and maintain effective working relationships as well as assisting professional staff with clerical duties as needed.

Greet and build relationships with VIP guests in an effort to enhance customer loyalty and develop the casino's business. Exude zest and charisma in demonstrating exceptional customer service skills; analyze guest’s spending and provide preferential treatment to high end players; enhance the guest’s experience through efforts such as complimentary food, hotel and concert tickets; coordinated travel for our VIP guests and serviced arduous guests and situations in a calm, professional and prudent manner.

Implemented marketing strategies and event coordination on behalf of the Vice President of Marketing. Worked with a team to develop and execute various fundraising events including: 2010 golf outing (attendance 150), 2010 Spring Summit (attendance 600), nextONE graduation (attendance 250) and nextTV launch party (attendance 150). Was also responsible for all social media (i.e. Twitter and Facebook) as well as updating the website and creating dynamic print materials such as, newsletters, invitations, and brochures.

Assisted the Vice President with upper-level administrative tasks for the Toyota client. Created press releases and innovative media kits for Toyota’s “Yaris vs. Yaris” campaign that garnered more than 44 million media impressions, significantly exceeding the client’s expectations. Successfully spearheaded Burrell’s participation and on-site presence at the UNCF’s “Walk-Run-Bike-Skate-athon” and exceeded the pledge goal. Additional responsibilities included: managing a $7 million production budget and creating spreadsheets to track expenses; facilitating the payment of invoices; supervising promotional teams and developing quarterly competitive business analyses.

Provided excellent administrative support for eight upper level executives, including the President and Vice President of Marketing, by utilizing Microsoft programs, Photoshop and overall creativity in accomplishing tasks and projects for clients such as Kellogg’s, Sears, Western Union and the Illinois Lottery. Career highlights include (but are not limited to): assisting in the development of new business presentations for the agency, which resulted in the agency winning 2 new accounts; successfully coordinating Sears’ “Diversity Days” event and spearheading the Illinois Lottery’s successful participation in the Bud Billiken Day parade.