Branden W. Email & Phone Number

Houston, Tx, Us

New York, Ny, Us

Worked as part of a ServiceNow development team for deployment to one of the largest telecommunications companies in the world.Setup and configured data sources and transform maps. Imported data from multiple disparate systems into ServiceNow.Primary team designer for reporting. Created over 150+ reports to keep track of KPI for business teams and upper management.Primary UX designer. Created dashboards and forms which allowed for easy end-user access to complex data.Primary data modeling developer for team. Created multiple documents for technical and non-technical people so they can easily view what data was in ServiceNow and the original source of that data.Setup and deployed part of the ITSM suite for company. This included Incident and Change.Created ACL's, Business Rules, and UI Policies to form data into Customer expectationsCreated minor javascript to enhance capabilities for the clientUsed the Agile methodology for project.Worked remotely with minimal supervision.

Houston, Texas, Us

Lead of the ITSM team and was instrumental in project scheduling and output. Our team, on average, completed at least 1 major project per month which in turn increased productivity across multiple departments• Member of CAB which oversaw all IT changes for the organization. We went from 1-2 P1 incidents per month to ~1 per 6 months• The ITSM team maintained ServiceNow for business. Developed new applications as needed for the business. Switching from paper/email or excel to ServiceNow greatly increased productivity across departments• Using metrics, KPI, and SLA information from ServiceNow, created reports for C-level management

• System Administrator for internal network. Responsible for updates, maintenance and installation of new hardware for a VMware 5.5 cluster and virtual servers with Windows Server 2008-2012.• Firewall and security administrator. Maintained SonicWALL firewall using DPI. Performed maintenance and firmware upgrades as needed. Went through event logs looking for intrusions and made corrections where needed.• Tier 3 support for advanced technical issues

Houston, Tx, Us

• Network administrator for internal network and cloud environment. Responsible for updates, maintenance, and installation of all hardware and software• SonicWALL GMS Administrator. Created and maintained the SonicWALL GMS system which centrally managed 75 SonicWALLs and created custom reports using syslog data• Project Technician responsible for designing, implementing, proposals, approvals, and seeing them through to completion• Kept track of work using the ticketing software Connectwise

Dallas, Texas, Us

• Provided support for 9 locations throughout the South-East United States• Network administration using Windows NT & 2000 server• Supported all desktops in region using remote administration software• Anti-virus administrator using Trend NeatSuite• Restored and backed up data using a Dell DLT drive with NT Backup• Managed three desktop technicians.