Branden P.

Branden P. Email and Phone Number

Founder, CEO and Thought Architect @ Beyond Intelligence AI
Denver, CO, US
Branden P.'s Location
Denver, Colorado, United States, United States
About Branden P.

Branden Patterson, a pioneering force and the driving vision behind Nustellar LLC, has carved a distinctive niche in the luxury fragrance goods industry. As the Founder and Chief Visionary Officer of this black-owned, millennial-led company, Branden has transformed Nustellar into a beacon of handcrafted luxury, offering its products under the esteemed flagship brand, Lechaim Nº 18.​Guiding a diverse team of creatives, artisans, and visionaries, Branden's leadership is centered around customer satisfaction, quality assurance, and continuous process improvement. His role spans the breadth of business strategy, operations, and strategic procurement, ensuring Nustellar's steady ascent within the industry.​Branden's entrepreneurial journey with Nustellar, which he established in March 2021 amidst the COVID-19 pandemic, followed a decade-long tenure in various roles within DIRECTV, AT&T, and the newly launched DIRECTV by AT&T and TPG. He was instrumental in strategizing Learning Lab initiatives and addressing NPS and CSAT issues, creating a significant impact on customer and employee satisfaction in partnership with McKinsey & Company.​Throughout his career, Branden has showcased his strategic acumen and collaborative spirit, working with stakeholders on systematic churn initiatives. His efforts have reduced voluntary and involuntary churn and increased ARPU within AT&T and DIRECTV's commercial television divisions. His leadership led to a substantial revamp of internal commercial retention tools, positively impacting competitive business acquisitions, retention performance, and influencing the B2B customer life cycle.​A native of Colorado, Branden embodies the pioneering spirit of Colorado. His relentless determination, ability to overcome obstacles, and consistent success are testaments to his leadership. By fusing his personal and professional experiences with over a decade of business wisdom, Branden has positioned Nustellar as a rising star in the 21st-century luxury fragrance goods industry, inspiring others with his creative passion.​Outside his professional responsibilities, Branden supports various non-profits addressing food insecurity and suicide prevention, reflecting his commitment to community service.​Branden's academic journey took him to Oral Roberts University in Tulsa, Oklahoma, where he studied Theology, Biblical Languages, and Business Management. He returned to Denver, Colorado, in 2007, armed with a diverse educational background that continues to shape his innovative approach to business and Nustellar's promising future.

Branden P.'s Current Company Details
Beyond Intelligence AI

Beyond Intelligence Ai

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Founder, CEO and Thought Architect
Denver, CO, US
Branden P. Work Experience Details
  • Beyond Intelligence Ai
    Founder, Ceo And Thought Architect
    Beyond Intelligence Ai
    Denver, Co, Us
  • Nustellar
    Chief Visionary Officer
    Nustellar Apr 2022 - Present
    Denver, Colorado, United States
    Company: www.nustellar.com | Brand: www.lechaimno18.com
  • At&T
    Churn Management And Commercial Retention Analyst
    At&T Jul 2015 - Apr 2022
    Greater Denver Area
    Parent Company: AT&T Communications Subsidiary: DIRECTV Commercial Television• Led and negotiated with stakeholders in overhauling commission compensations and KPI requirements to improve employee retention, engagement, and satisfaction to meet business and employee needs for future growth.• Developed time-sensitive solutions for credit and promotional rollouts with various stakeholders to identify pain points and solutions to enhance credit offers and initiatives impacting the retention of commercial customers.• Participated in projects with key stakeholders to deliver problem-solving that was instrumental in redeveloping internal proprietary tools for commercial business. • Problem-solved in continuous focus groups on reducing internal spending while retaining affective credit-based offers and strategies.• Responsible for presenting and problem-solving industry and company information in weekly departmental gatherings.• Selected as a lead point of contact to bring process improvement to critical KPIs affecting churn initiatives in the Commercial Television Group.• Maintained strategic business relationships with small to large businesses, including international hotel chains, medical care facilities, restaurant groups, professional sports teams, and small businesses.
  • Directv
    Learning Lab Analyst
    Directv Jun 2012 - 2015
    Greater Denver Area
    • Developed the primary testing tool to track critical data for multiple call types.• Contributed customer experience ideas and proposals through problem solving analysis to increase the company’s net promoter score (NPS).• Restructured call flow for multiple call types by contributing to the development of new call- specific behaviors and best practices.• Presented various proposals to Senior Executive Leadership to increase the customer experience by comparing and contrasting current enterprise procedures with new strategic initiatives.• Consistently out-performed all project metrics and successfully impacted overall team performance.• Cultivated project participants to increase overall scores for quality assurance.• Participated in numerous key focus groups and huddles hosted by consulting giant McKinsey and Co and Senior Executive Leadership.
  • Directv
    Discovery And Development Group - Sales And Market Testing
    Directv Jan 2011 - Jun 2012
    Greater Denver Area
    • Upgrade customer’s existing programming packages and equipment to further expand, and maximize their service potential by meeting present and future demands.• Promote various marketing offers to existing customers to enhance customer’s overall experience with equipment and save offers.• Prevent and reduce churn by reselling the value of existing services while building a positiverelationship to resolve and facilitate customer’s current and ongoing issues.• Resolve all billing and services issues that affect customer’s accounts,while maintaining professionalism and courtesy to customer’s concerns.• Secondary stand-in for the DDG group; answered questions and provided support for DDG specialists, while responding to escalated supervisor calls and approving appropriate resolutions for customer concerns.
  • Directv
    Technical Specialist
    Directv Jul 2010 - Jan 2011
    Denver
    • Resolve, with courtesy and professionalism, the customer’s technical system issues with equipment and programming services. • Build overall customer satisfaction, while positioning the features and benefits of their equipment and services. • Create equipment and programming upgrades to increase customer’s confidence and prevent churn by understanding their wants, interests, and needs.• Maintain quality while handling objections in order to give the right resolution on every call.
  • Pendum Llc
    Contact Center Specialist
    Pendum Llc 2009 - 2010
    Greater Denver Area
    • Answered over 100+ calls in a high volume call center.• Provided customers with information about products and services; took orders, entered orders adjusted and canceled accounts. • Kept records of customer interactions and transactions; recorded details of inquiries, complaints and comments as well as actions taken.• Resolved service or billing complaints by examining all relevant account information.
  • Oral Roberts University
    Information Clerk
    Oral Roberts University 2004 - 2008
    Tulsa, Oklahoma Area
    • Greeted students, parents, and visitors, determined nature and purpose of visit and directed or escorted them to university buildings.• Answered and directed calls, took messages, provided general university information.

Branden P. Education Details

Frequently Asked Questions about Branden P.

What company does Branden P. work for?

Branden P. works for Beyond Intelligence Ai

What is Branden P.'s role at the current company?

Branden P.'s current role is Founder, CEO and Thought Architect.

What schools did Branden P. attend?

Branden P. attended Oral Roberts University.

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