• Recruited by Appetize POS during acquisition by SpotOn, transitioning to the SpotOn Enterprise Solutions team. Collaborated with Senior Solutions Architects and Product Managers to establish product expertise with focus on natively developed API and iPaaS integrations.• Deployed complex configurations of SpotOn Enterprise (Appetize) POS solution, building and documenting test cases, and configuring demo hardware in a home-based lab.• Worked closely with members of the Enterprise Sales team to build and present demo POS environments based on prospective client requirements as understood by sales, and then redefining and documenting those demo environments into functional test cases with client collaboration during the sales cycle. • Established a standard layout within Confluence to fully document the capabilities and limitations of API support for 3rd party integrations as well as a Compatibilities Matrix to help the Enterprise Sales team better establish client expectations.

• Member of Professional Services team primarily responsible for supporting Account Executives throughout the sales process, giving Conversica product demonstrations, development of use cases based on client objective and product best practices, and acted as the subject matter expert validating technical compatibility and with client tech stacks. • Worked closely with the Technical Account Management (TAM) and Client Outcomes Management (COM) teams to ensure continuity of the client experience moving from a pre-sales state to signed contract. Remained actively involved with newly onboarded accounts during the scoping process, throughout the initial implementation and for the first ninety days of launch, helping to establish product value and show ROI based on predefined client metrics demonstrating success.• Completed Conversica Basics training, the TAM training program, an abbreviated AE training program and MEDDIC training.

• Member of the Technology Implementation team, responsible for overseeing development of customized solutions to meet specific customer requirements. Lead Implementation Managers, IT Team, On and Off-shore development teams and internal Operations support team to guide the deployment of technology solutions for a variety of Fortune 500 clients, non-profits & government agencies; to include Microsoft, Boeing, Bezos Family Foundation, Bank of the West, Delta Dental, Fluke Networks, Stryker, Wave Broadband, California Dept. of Healthcare Services (California Medicaid).• Established “Project Vision” and scoping requirements for professional service engagements by gathering business and technical requirements and defining the vision.• Project leader with Client Sponsors, Implementation Managers, and Operations Project Management teams to ensure the project vision meets strategic architecture guidelines and production facilities operational efficiency.• Facilitates communication among necessary client and internal groups to assure satisfactory implementation of customer requirements and internal requirements for Billing/Reporting, Technology, Finance, Marketing, Purchasing, Legal, and Operations.• Provides consultative support to the sales team during the sales process, including assistance with RFI & RFP responses and SOW development. Identifies value-added services for current and prospective accounts.• Establish sales training and conduct sales support to meet practice success objectives.• Participated in leadership activities to build and promote individual and company brand, service offerings, etc.

• Develops tools to obtain necessary account information for effective implementation (i.e. scope documents, customer business rules requirement, task list, and change requests).• Participate in milestone review meetings with Technology Solutions Consultant and development staff through delivery and client acceptance to ensure strict adherence to “Project Vision.”• Lead testing and QA of KP-developed solutions to ensure adherence to customer and internal requirements and specifications.• Actively follow up on leads, sell and deliver client engagements which include scoping discussions, project plans, engagement checklists, client facilitations, presentations, reporting, and general client management.

• After founding and operating for three seasons, Segway Nederland acquired BestDam Travel Entertainment for 5x gross revenue.• Designed and executed a highly efficient tourist focused business model that allowed for flexibility based on market indicators. Generated revenue exceeding €2.25m with gross margin >70%. • Managed a team of freelance Ruby on Rails developers utilizing Agile project management to create an adaptable website with both frontend reservation and sales functionality as well as tools for backend financial management and workforce planning.• Implemented a multifaceted marketing plan including both online and offline elements, all leading back to a central reservation website and included tracking mechanisms to help identify which marketing efforts were effective.• Negotiated and maintained relationships with third party vendors. Regularly assessed the effectiveness of vendors making efforts to optimize their sales, and when necessary, eliminated ineffective vendors.• Implementation of business systems to include a point of sale system that was fully integrated with the reservation website and able to be accessed from an iPad or iPhone as well as a VOIP system that allowed communication between multiple office locations reducing TelCo expenses.• Performed day to day bookkeeping tasks for sales and generated quarterly/annual sales reports, P&L’s, balance sheets, etc. for the licensed accountant’s office to prepare tax returns. Acted as a liaison between the accountancy firm and the other business partners.• Developed and documented day-to-day workflow for both customer facing and behind the scenes staff. Managed customer service staff to ensure that customer expectations were met consistently with the most efficient staffing level possible.

• Project managed single family new construction development from the procurement of building sites, development of site plan and home design, obtaining local government permits, and the direct management of sub-contractors to complete construction on time and on budget. • Facilitated the bid process with sub-contractors negotiating costs while not compromising on quality of workmanship. • Utilized event-chain project management methodology to increase efficiency by minimizing lead times between sub-contractors. • Remained hands on during the listing, staging and sales processes to quickly adapt to changing market conditions. • Redeveloped existing single and multi-family properties, both as short-term rehabilitation projects and long term investments. Assembled a portfolio of single family and multi-family homes valued at over $3.5m (>20% annual rental yield).• Documented and continuously refined project plans utilizing Microsoft Project to ensure adherence to timeline and budget while also finding opportunities to increase efficiency on the current project as well as future projects.

• Recruited for the implementation of a digital and print mail campaign for Tesco’s customer loyalty program. Successfully managed a team of data analysts and creatives, helping to bridge the gap between techies and artists.• Continuously maintained an up-to-date project plan that was made accessible to the client via the web so that our progress could be tracked. Regularly interfaced with the client via video conference, conference call and in person meetings to set and maintain expectations. • Completed the deployment project that was slated for six months in under five. Utilized the remaining time on the contract to create training material and technical documentation facilitating in-house training of Tesco’s marketing staff to maintain the adherence to the mutually developed marketing plan.

• Assumed full accountability for the implementation of the variable data marketing that is used extensively with Harrah’s Casino’s customer loyalty program. Managed a team of seven data analysts and two graphic artists to implement variable data marketing within existing direct mail campaigns. • Coordinated with both Harrah’s Casino Corporate Headquarters and individual Harrah’s properties to establish project scope, goals, and timelines. Traveled offsite to gather mailing list data, creative collateral and campaign-specific requirements. Participated in new analyst training sessions due to comprehensive knowledge of campaigns company wide. • Ensured fulfillment of all contractual obligations, methodically tracking and reporting all progress and necessary changes, resolving and escalating issues, as required, all while maintaining client expectations.

• Assumed responsibility and managed a team in a high pressure, deadline-driven environment, utilizing Adobe Creative Suite to design effective direct mail marketing pieces for clients. • Appropriated team down time to design templates for a web portal to allow sales representatives to create direct mailers on the fly, improving the sales experience while reducing design costs.• Created documentation of design standards for new-hire graphic designers. Established urgency to maintain design standards in high production environment. Assured adherence of design standards with template based rules in the newly developed web portal environment.

• Assembled direct marketing campaigns for real estate listings to qualified buyers with information obtained from a partnered mortgage company and a “move up” campaign for new construction homes where we utilized public records to identify potential clients who might have equity in their existing home. • Coordinated with vendors for staging and professional photography of new property listings and contractors to perform painting, countertop installation, and other cosmetic upgrades that would improve a home’s marketability to aid in obtaining the best sales price.• Designed marketing collateral for the local newspaper advertisements, brochures, and fliers; introduced recyclable templates to streamline future design campaigns so that the day-to-day needs of the office could be managed by the front desk staff.