· Provide customer service and technical assistance to our customers through live troubleshooting and problem isolation.· Proactively take ownership of open issues and interface successfully with other departments and multiple levels of management.· Ensure customer satisfaction by resolving issues on the first call whenever possible.· Determine further action or completion on customer cases received.· Follow-up with the customer until the issue is resolved.· Multi-task while keeping the customer engaged· Make decisions independently· Diffuse escalated conversations· Read and comprehend documents· Update account information including billing· Basic understanding of home security, home automation, as well as how the internet, computers, and phones work· Identify, analyze, troubleshoot, and solve software and hardware issues for connectivity, communication, and reliability of a home security system.Data Entry

· Engage and serve as primary point of contact for inquiring students· Conduct phone and emailed-based communication with prospective students· Deliver program information and answer student questions· Maintain effective follow-up strategies· Identify and guide well-suited students through the admissions process: inquiry to enrollment · Interdepartmental cooperation: Registrar, Educational Advising, Financial Aid, etc.· Report to the Director of Enrollment Counseling

Handle telephone inquiries (both inbound and outbound), referrals and walk-insSet up personal interviews to gather the information necessary to guide the student to the program of choiceProvide school catalog and appropriate addendum(s)Provide the Student Right to Know and Bureau of Labor Statistics dataMeet assigned goalsGenerate outcomes from personally developed leadsRefer Students to another staff member for administration of entry evaluationDetermine entry status in accordance with school/program requirementsDiscuss results with student and make recommendations for acceptance or rejection (suggests six month return for retest and adult education refresher for those who do not qualify)Any students requiring special accommodations should be referred to the Campus DirectorCommunicate with Financial Aid Coordinators so the Student is processed in a timely mannerConduct Student registrationsCompile student admissions fileSecure student signature on required formsIssue student copies of appropriate documentsMaintain up-to-date class listsMaintain consistent level of follow-up to ensure start, such as “stitch ins”, weekly voice to voice contacts, etc.Facilitate Student startBe available to greet new students starting classFollow-up on non-attendeesComplianceFollow Ross Guidelines and Admissions Don’t and Do’sFollow all Ross Policies and ProceduresProduct KnowledgeDemonstrate an in-depth understanding of all Ross ProgramsDemonstrate in-depth knowledge of Ross classes and by the ability to present Ross Program features and benefitsGather and Report Statistical dataAccurately enter all necessary data into CampusVueMaintain weekly log of inquiries, interviews, and registrationsActively maintain database of inquiries by entering information and setting appropriate follow up activitiesSubmit appropriate weekly reports in a timely manner to Regional Director of Admissions and EVP of Admissions

Oversee the State implementation of Individuals with Disabilities Education Act (IDEA), including monitoring grantees, reviewing and approving applications for funds and providing technical assistance.Prepare work products (e.g. policies, procedures, and practices) and provide services that are timely and responsive to internal and external customer requests to improve results for children with disabilities. Communicate orally and in writing on work related to the Division. Participate in team and or/office activities. Adapt to changing assignments, priorities and responsibilities.Serve as a content area expert for the Division on specific topic to support the delivery of special education instruction and services and early intervention services for infants and toddlers with disabilities. Respond to ED/OSERS/OSEP requests for information in the content area.