•Determine marketing strategy and development based on knowledge of establishment objectives. (Marketing/Sales)•Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. (Management)•Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement.•Set goals and deadlines for the department.•Inbound/Outbound communication with guests from all over the world. Excellent customer service skills. Welcoming, friendly, and professional appearance. (Guest Services)•Answer inquires pertaining to hotel policies and services, and resolve occupants' complaints. (Guest Services)•Handle inquires on group, meeting room, and guest reservations. (SMERF) (Sales)•Analyze figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. (Accounting/Audit)