I make the worry go away.

Customer service, email-marketing, website revisions & management, technical trouble-shooting, monthly event management (marketing, management & follow-up), membership management.

Managed team of 11 Customer Service Representatives.Interviewed and negotiated hiring of new Customer Service Staff.Conducted performance reviews with staff and evaluations with management.Recommended disciplinary actions and termination of employees when necessary.Monitored and coordinated vacation and sick time for Customer Service staff.Created training program and manual for the Customer Service staff.Facilitated on-going professional development meetings between… Show more Managed team of 11 Customer Service Representatives.Interviewed and negotiated hiring of new Customer Service Staff.Conducted performance reviews with staff and evaluations with management.Recommended disciplinary actions and termination of employees when necessary.Monitored and coordinated vacation and sick time for Customer Service staff.Created training program and manual for the Customer Service staff.Facilitated on-going professional development meetings between Customer Service and Production staff.Maintained and coordinated daily and weekly production schedules.Oversaw multi-million dollar national accounts spanning all departments from concept and design to production and distribution.Served as a liaison between Sales, Customer, and Production staff. Interfaced with Customers over the phone and in person; answered design questions; handled Customer complaints; took production orders; assisted in quality control; generated price estimates and coordinated order fulfillment.Created and produced Direct Mail marketing campaigns for targeted markets.Coordinated with off-site vendors to ensure necessary quality, budget and scheduling standards met.Ensured quality control assurances through all stages of production.Assisted in initial proposal and contract writing for multi-year state contracts.Launched national marketing and sales campaign. Authored original content and managed product website.Managed inventory and order fulfillment.Created and maintained Customer database and managed Customer service call center.Organized multiple conventions around the country of various sizes.Planned, and assisted with convention participationCreated presentation boothCoordinated breakout sessionsPlanned hospitality suite.Assisted the implementation of new production software including customization to company needs, training, and creating necessary standard operating procedures. Show less

Involved in all areas of restaurant operations. Assisted in the training of new employees in the service areas. Served as Orientation Trainer at the opening of new locations.