• Maintains company compliance with local, state, and federal laws, in addition to established organizational standards.• Supports CEO with gathering and maintaining current human resources documentation and compliance, administering contracted worker annual agreements, and new hire employee letters.• Supports CEO with recruiting, screening, interviewing, intake processing, and training of new contracted workers and employees.• Writes and maintains organizational documentation including policies and procedures, master catalog of offerings, forms, letterhead, business cards, flyers, brochures, and other publications.• Monitors employee attendance and performance, addressing issues in accordance with company policies and procedures.• Partners with senior leadership to establish and develop corporate and HR policies and procedures.• Develops and implements onboarding and orientation programs for new employees.• Continuous improvement of organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.• Developed a government contracting department with a focus on implementing processes and procedures for HVACR.edu.net.• Successfully ensures HVACR.edu is on the GSA government schedule for vendors and maintains compliance with the government contracting program.

• Successfully developed the department with one other person, growing it from 200 homes to 2100+ homes• Holds responsibility for code enforcement and HOA communication for homes in GA, FL, TN, and NC while supervising two HOA Coordinators• Follows up on HOA and Code enforcement with property managers, project managers, and code enforcement officers across different regions• Creates and maintains a database in Power Apps of 2100+ homes in HOA communities in 4 states• Demonstrates broad skills in implementing processes and procedures to maximize department efficiency• Handles all aspects of HOA paperwork, i.e. CCRs, Buyers Applications, Tenant forms and other various paperwork requested by the HOA via email• Communicate with the HOAs and our property management partners via email and phone daily• Utilizes exceptional interpersonal skills to develop a strong working relationship with HOAs and property management partners

• Held responsible for code enforcement and HOA communication for homes on a national level.• Followed up on enforcement with property managers, project managers, and code enforcement officers in different regions of the United States.• Successfully created and maintained a database of 1800+ homes in HOA communities.• Obtained ARC approvals for all renovations and managed HOA violations received from the HOA.• Obtained HOA buyer approvals for the portfolios that were purchased.

• Administered operations to handle the needs of more than 800 tenants across 400 property units in different areas.• Managed, led, and oversaw office and maintenance staff of 10, both in-person and virtually, with a focus on hiring, onboarding new employees, and setting up of new employees either in the office or virtually.• Successfully implemented health benefits and retirement plans for the company.• Displayed solid skills in setting up timekeeping and expense reporting procedures and programs.• Held responsibility for developing and monitoring company policies and procedures.• Skillfully implemented new software systems for the management of storage facilities.• Conducted employee meetings for training.• Performed payroll processing and allocation for all employees.• Demonstrated in-depth skills in all aspects of accounts receivable, accounts payable, overseeing the accountant on staff, and final approval and payment of all bills.• Performed property management functions with a focus on leasing and lease renewals for commercial properties, communications, and scheduling of vendors for maintenance.• Functioned as a point of contact for all commercial properties.• Successfully oversaw the residential assistant manager and storage unit manager with a focus on all legal notices and resolving issues that had escalated to the property manager.• Consistently ensured the physical asset and performance of residential, commercial, mobile home, and storage unit properties while directly communicating with the owner.• Monitored and handled employee claims involving performance-based and harassment incidents.• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.• Discovered and resolved complex employee issues that affected management and business decisions.• Fostered a positive work environment through a comprehensive employee relations program.

• Successfully worked in a virtual environment as part of a team of Account Specialists• Demonstrated in-depth skills in processing incoming student enrollments, tracking online student activities and participation, and mentoring students to complete courses via telephone and email.• Effectively managed student issues by working with corporate training partners and employers to resolve any issues with students.• Held an instrumental role in gathering data, writing, reporting tasks, and setting up and running virtual staff meetings using RingCentral Meetings.• Set up new student accounts and updated existing profiles with latest information.

• Homeschooled my children while owning and operating a residential cleaning business.• Maintained a solid technical proficiency, paired with an in-depth knowledge of the real estate industry.