Brandi Walstrom Email & Phone Number

Tampa, Fl, Us

Land O' Lakes, Florida, United States

Land O' Lakes, Florida, United States

Tampa, Florida, United States

Tampa, Florida, United States

Pool builder, remodel, resurface and repair

Tampa, Florida, United States

Tampa, Florida, United States

Longmont, Colorado, United States

Provided analytical and specialized administrative support for clinic director. Provided research, analysis and reporting tasks, involving complex details and high advanced, independent administrative duties involving work that consist of a critical or confidential nature. • Resolved and/or responded to non-clinical related patient complaints and inquiries.• Assured patient satisfaction through prompt problem resolution.• Complex administrative and project support to management using advanced MS Office skills (Word, Excel, MS Project, and/or PowerPoint)• Created monthly project financial reports in response to business needs; consolidates and analyzes results to provide variance analyses and performance metrics.• Provided onboarding and department orientation to new employees and physicians, including ordering new equipment, requesting access and set up.• Scheduled staff meetings, and assisted in projects within the clinic such as Workplace Safety. • Served as a liaison between department/function to discuss business processes, project activities and complex administrative matters to facilitate department goal attainment.

Denver, Colorado, United States

Receive, respond, resolve and documented all member complaints and performed service recovery in accordance with applicable regulatory requirements, external laws and accreditation standards.• Received, responded, resolved and documented formal written and electronic member correspondence in accordance with applicable regulatory requirements, external laws and accreditation standards.• Develop and maintained contact with key individuals in research and resolution of complaints to insure timeliness of resolution of the provider/patient relationship.• Provide appropriate financial services recovery up to $500 with additional amounts as authorized by Case Resolution leadership.• Research, confirm and issues benefit payment and medical necessity adverse determinations (denials).• Issued denials on members cases if necessary and saw fitting.

Denver, Co

Joined as representative and within 3 months was put as contact for weekly panel reports for providers and clinics. Represented and acted as a liaison for Kaiser Permanente by assisting all members in the selection process of a primary care physician. • Conducted data analysis, reporting for use by KPCO (Kaiser Permanente Colorado) management.• Maintain internal database was up to date with correct data • Completed provider requests for linking and removing patients from provider panels. • Generated weekly panel reports via excel and data analyst. • Responsible for complex linking such as chronically ill, aged out pediatric, panel moves, etc. • Acts as a Liaison to educate medical staff and administrative departments on linking rules and procedures, preparing and giving presentations as needed.• Investigates and resolves provider linking errors by obtaining feedback from various KPCO departments

Denver, Co

Educated customers on benefits and options available to them within their current network of coverage. Within 6 months was ranked high within the call center and assisted on process improvement within the center. • Assisted members with account problems. • Received incoming calls from physicians, members, hospitals and marketplace to verify member’s eligibility, coverage and benefits. • Cross-trained to provide assistance with payments, billing, claims and referrals to better assist each member that came through. • Recommended Kaiser products/health plans to prospect members. • Followed up with members on unresolved issues.

Greater Denver Area

First point of contact within the facility providing direct customer service to all visitors. Received patients, answered calls and queries, and communicated necessary information to medical staff. • Assisted patients in completing medical forms, i.e. FMLA, sick notes, short term disability, and forms submitted from other clinics and providers offices. • Scheduled appointments and performed all necessary clerical duties to insure office efficiency.• Assisted Department Manager in training of front office staff. • Provided administrative support for all 12 clinicians and nurses.• Directed patient flow during practice hours, minimizing wait times for members. • Followed all federal and state guidelines for HIPAA and release of patient information.

Denver, Colorado, United States

Stadium relations ensuring a fun safe environment at every event and game. • Ticket Taker• Gate Lead ensuring any issues that arose with guests was taken care of.• Stadium Tour Guide• Guest services inside stadium

Englewood, Co

Detail-oriented Account Manager of multiple accounts with 15,000 lines/units. Supporting business accounts by providing rate plan analysis, overall maintenance of equipment, device ordering and troubleshooting. Self-motivated to provide the best customer service and account accuracy as possible. • Worked with single point of contact with the account to resolve general questions or concerns.• Engage sales or other various departments when necessary for local or specialized representation. • Oversaw accounts usage and resolved billing discrepancies. • Worked with clients to stay within their budget with products and plans. • Researched and responded to client queries as required.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Business Administration And Management, General