Brandi Watson Email & Phone Number

Hays, Kansas, United States

• Provides timely, effective feedback on more than 20 at a time writing assignments for students across the country through Marco Learning’s online platform • Completed qualification activities for advanced opportunities to support AP English, Literature, and History exams• Collaborates with veteran teachers to ensure expectation-aligned scores based on rubrics

Remote

• Ensured continual client satisfaction with their purchased device, the BioChargerNG• Conducted the initial onboarding process for at least 5 new clients per week via Zoom, which included walking them through assembling the BioCharger and connecting it to their home wifi, navigating the myCloud software system, educating them about usage safety, and answering any residual questions• Communicated with clients by phone call, email, and text via Zendesk• Utilized troubleshooting tactics to solve clients' problems on a daily basis• Outreached to 30 past and current clients and businesses per week to check-in on their usage and satisfaction of the BioChargerNG• Communicated daily with all 14 colleagues within the company using Slack• Reviewed and copy edited monthly online ads, webpages, and official documents, such as manuals and brochures• Researched information using Guru• Attended the 2022 Biohacking Conference and scanned the nametags of over 500 attendees to generate potential new client leads• Established a good rapport with clients to create a positive perception of the company, its product, and customer service

Los Angeles, California, United States

• Oversaw spa facility and front desk operations• Corresponded with clients in-person and via phone and e-mail• Utilized Studio Cloud software to book approximately twenty appointments per week• Designed promotional materials and generated social media posts• Served as marketer, manager, and customer service representative integral to the growth of a new business• Filled sixteen baths for clients and cleaned each bathtub after every use• Conducted sales of available Kaqun products, memberships, and spa packages• Yielded customer invoices and collected payments via cash or Clover credit card machine

• Performed general office duties and provided customer service in two separate offices in the Memorial Union- the Tiger Card Center and the Center for Student Involvement• Answered phones and directed calls to appropriate staff or took messages• Scheduled approximately 40 room reservations per week with EMS software• Printed a minimum of 30 and maximum of 500 student and employee ID cards per week• Balanced cash drawer and processed credit cards, including submitting deposits daily• Managed eight student workers and conducted bi-weekly one-on-one meetings• Maintained official website using Cascade content management system• Created and organized digital and paper files and records• Placed weekly orders for necessary office and event supplies

• Taught elementary, middle, and high school students various subjects• Followed lesson plans left by absent teachers and assigned necessary work• Monitored behavior and maintained control of classrooms

• Managed front desk operations and performed general office duties in the Career Center• Scheduled appointments• Provided customer service to students, alumni, and employers through phone calls and walk-ins• Input approximately 60 appointments and job postings per week into JobTracks database• Assisted with the organization of career fairs and job preparation events• Received and distributed office mail• Made copies and disseminated approximately 100 flyers throughout campus• Created decorations for displays and bulletin boards