Serves as a liaison with the network practices. Meet with providers and clinical staff to conduct network and quality roundings.Develops and coordinates all new and continuing provider relations training.Recruits new practices to join the network across primary care and specialty providers.Responds to and resolves questions or concerns from providers and/or office staff in a service-oriented timely manner.Coordinate quality roundings to ensure education on all quality measures and necessary documentation.Administrative duties to ensure an up-to-date database including communications and access to quality tools.

• Educated and trained customers on how the integration of modules/features increased performance and transparency within their organization.• Averaged complete ticket resolve at 12 hours.• Provided support via phone, email/web queue, and chat to ensure all clients are using the products to the fullest potential. I maintained a 99% satisfaction rating.• Troubleshot issues to certify no lapse of productivity, demonstrated by managing an average of 300 monthly requests.• Worked closely with other teams; specifically, the technology (report defects and test fixes) and product management (client feedback use cases) departments.• Worked in conjunction with the sales team to promote a fluid support system for each customer.

• Implemented clients onto the Converge platform (SaaS based application) with Events, Patient Relations, Peer Review, Contracts, and Accreditation/Regulatory.• Provided ongoing support and training to strengthen customer relationships.• Worked with clients on iterations to forms and workflow.• Represented Verge Health at trade shows, onsite training sessions, and onsite client visits.• Identified deficiencies in client usage and created project plans to ensure they maximized the software’s capabilities.

• Increased Book of Business revenue by $97,923 between January – October 2010, exceeding the required target amount of $40,000.• Consistently ranked in the top 25 of account managers in the Atlantic Division.• Secured business from a top OB/GYN office in the Charleston, SC market worth $65k/month.• Sold diagnostic tests and services to accounts in assigned geographic territory to achieve monthly quota.• Serviced customer base to ensure continued growth of business ($6M book of business/70 accounts).• Called on physicians, nurses, lab managers, office managers and office administrators in strategic/solution selling and relationship building initiatives.

• Graduated from Quest Diagnostic Sales Academy, a 13 week training program in New York. Training included classroom work around disease types and related diagnostic testing, role playing, and public speaking.• Sold services and diagnostic testing for Quest Diagnostics in an assigned geographic territory.• Retained and grew customer base ($2M book of business/120 accounts) in the Charleston, SC territory. Also, acquired new business to consistently achieve monthly quotas.• Serviced accounts and resolved issues in a timely manner.• Worked with accounts to ensure most efficient work flow by promoting the process of placing in-office phlebotomist.• Trained staff on utilizing online ordering and resulting system.

• Developed and presented advertising programs based on strategic planning.• Cold-called and prospected new business.• Assisted with design and layout of advertisements.• Met and exceeded monthly quotas on various products, such as Special Sections, Internet, ROP, monthly specials.• First representative to sell over $60k in revenue in one month.• Managed, developed, and met monthly quota for Third Party Sales.• Managed, designed, and expedited monthly Block Sale for Newspaper in Education fund, Hotel/Motel, and Reader Rewards programs.• Assisted with coordination of Newspaper in Education fundraiser where profits increased by 100% over the previous year. • Assisted with coordination of The Amazing Race-Anderson County after party.