American Fast Freight (AFF) is a shipping, transport and logistics company for freight forwarding, storage, consolidation, distribution, moving and shipping of cargo over ocean carrier, rail, truck, barge and air. AFF operates and ships throughout the continentals US, Alaska, Hawaii, GuamS/E Alaska & Air Freight Coordinator / R&L & USDA Account Manager/ Inventory Lead / National & Local Dispatch support• Track shipments, coordinate pickups and delivery schedules, provide bill of ladings on all shipments, resolve discrepancies, provide customer assistance and shipping quotes• Prepare and maintain monthly credit card reconciliation for 2 managers and 5 sales reps • Manage and oversee the company’s top carrier account as well as all S/E Alaska freight, including general questions, claims, pick-ups, freight shortages, POD’s, invoices, delivery problems and worked closely with other departments to monitor credit limits• Set up, dispatch, arrange and manage Air freight shipments to Alaska. Provide Indirect Air Carrier certificates as well Known Shipper Management System information on each shipment• Handle and oversee all aspects of the United States Department of Agriculture school lunch program for the State of Alaska. • Negotiate rates for service between the shipper and the carrier and assign and dispatch goods matching with the transporters’ experience• Accurately enter, maintain, and track the companies freight inventory in the warehouse on a bi-weekly basis• Obtain current copies of carriers Insurance Certificates and keep records up to date

Since 1981 Teeter has set the industry standard in developing innovative, high-quality, non-invasive back and health equipment. From consumer products to clinical and commercial fitness equipment, Teeter specializes in inversion products to distribute to the United States and Canada.Lead Customer Service Specialist• Heavy inbound calls from new and established customers and handled all escalation calls • Collected credit card payments over the phone from customers and retailers• Handle and respond to all email correspondence generated through the corporate website • Retailer and customer assistance, including tracking numbers, benefits, returns and shipping quotes• Work directly with Fed Ex to issue return labels, call tags, tracking and filing damaged/loss claims• Multi-task and work efficiently in a fast-paced environment • Work with marketing and warehouse to ensure product listings and assembly instruction are up to date and accurate

Since 1917 The Better Business Bureau ensures that high standards for trust are set and maintained. The BBB exists so consumers and businesses alike have an unbiased source to guide them on matters of trust. Director of Partnerships (Client relations, sales/advertising, customer service)• Communicated with member companies, vendors, employees and other individuals and BBB’s to answer questions, explain information and benefits and perform all collection and retention services• Responsible for budgeting annual expenses, daily invoicing, general accounting, data entry, market analysis, inventory control, product distribution, and employee reviews• Developed policies, tools and spreadsheets to track and monitor personal sales opportunities, deals in progress, finished contracts and complex selling cycles that streamlined and improved processes• Developed and executed marketing programs and daily operation solutions resulting in increased company exposure, consumer website traffic, partnership sales, and revenue• Trained, coached and mentored staff to ensure smooth adoption of new programs, policies and the tools to provide supreme customer service• Participated as part of the Management team and provided monthly updates to CEO and Board of Directors on financial and performance progress and new co-op or partnership opportunities

Since 1997, Advance America offers a wide range of fast and convenient financial services (payday loans, installment loans, MoneyGram services, etc.) at more than 2,400 locations nationwide.Branch Manager• Accurately and efficiently opened and closed store, cash handling with daily bank deposits, basic accounting and reported weekly sales and other store data to regional manager• Responsible for all day to day operations including: sales/collections, data entry, filing, answering phones, and dealing with customers and conflict resolution• Fostered an optimum store performance, despite challenging environment and deadline commitments, by having a well-motivated and focused outlook committed to overall success