*Manages and coordinates the daily operations of the store and the daily activities of the sales staff while ensuring all are engaged in promoting and selling products while enhancing our brand image in the market.*Ensures each client receives outstanding client service; greets and acknowledges every client and develops new client relationships.*Ensures our clients receive superior after sales service.*Analyzes and measures business trends; implements plans to maximize sales and meet or exceed goals and objectives.*Delivers increases in individual and store KPIs (conversion, UPT, and DPT) and sales goals. *Ensures compliance with all policies and procedures.*Trains and coaches store staff in all aspects of the business; directs and monitors training and development for all store personnel.*Manages the store schedule and tracks the time and attendance for each associate on the store team in WFM, our time and attendance tracking system. *Actively recruits and networks to ensure hiring of high caliber performing team members as well as maintain an active bench strength of potential candidates.*Manages the applicant hiring process through Taleo, our applicant tracking system, and ensures all new hires are onboarded correctly. *Performs all actions needed for associate status changes in WFM, our Human Resources Information System. *Merchandises store as directed by visual guidelines and ensures that all stock is well maintained and in good condition.

*Manages and coordinates the daily operations of the store and the daily activities of the sales staff while ensuring all are engaged in promoting and selling products to ensure client satisfaction.*Ensures each client receives outstanding client service; greets and acknowledges every client and develops new client relationships to increase sales and build brand loyalty.*Ensures our clients receive superior after sales service.*Attains monthly sales goal and delivers increases in other KPI goals (conversion, UPT, and DPT).*Monitors and assists the Store Manager with the training and development for store associates.*Assists the Store Manager with managing the store schedule and tracking the time and attendance for each associate on the store team in WFM, our time and attendance tracking system. *Actively recruits and networks to ensure hiring of high caliber performing team members as well as maintain an active bench strength of potential candidates.*Merchandises store as directed by visual guidelines and ensures that all stock is well maintained and in good condition.

*Hired on as Full-time Lead at the Houston Galleria location with managerial control of the stockroom including, but not limited to, receiving and processing shipment, organization, training, managing offsite locations, and acquiring new talent*One of a team of five managers responsible for opening and closing procedures, processing returns and exchanges, banking procedures, and assisting in payroll management*Ensure that all loss prevention procedures are followed correctly*Helped organize and streamline the routine of receiving and processing shipment*Played an integral part in recruiting, interviewing, and hiring new cast members, including accurate completion and compliance with all necessary HR paperwork and new hire training*Assisted in training new Cast Members on the Disney difference*Assisted in new store setup and grand opening procedures of new store concept in August 2010*Assumed temporary Store Manager position in November 2010, supervising a staff of 23 cast members during the holiday season*Promoted to ASM at Houston Premium Outlet in April 2011 assisting in new store setup and grand opening procedures *Trained and mentored Cast Member, leading to their promotion to Assistant Manager

*Promoted to Area Team Lead of Health & Beauty department in less than 6 months of being hired*Team Lead of Infants department*Proven record of ability to develop team, facilitating training of new Team Members*Managerial control of $3 million health and beauty department within a $65 million big box retailer*Highest volume and most profitable hardline department in the store*Briefly assisted Assets Protection Executive Team Lead in conducting interviews and preparing statements *Direct supervision of up to 350 team members*Supervisor for Overnight Stock team (20 members) overseeing all processes and productivity; responsible fortracking attendance issues, preparing and administering reviews, as well as ensuring the team achieves goals per company standard*Logistics Captain responsible for proper receiving, processing, and backstocking incoming merchandise*Guest service trained; responsible for processing returns, accepting payments, preparing bank deposits, and closing registers

Assisted in managing all operations of a $1.2 million storeResponsible for opening and closing procedures, banking procedures, and processing payrollSupervising up to 20 sales associates involved in the sales of plus size women’s apparel, accessories, and lingerieReduced shrinkage by restructuring loss prevention procedures and deterring both internal and external theftProven record of successful recruiting, training, and retaining qualified sales associates

Proven record of new account acquisitionResponsible for inventory control and shrinkageResponsible for organizing and maintaining the on-site warehouse

Assisted with maintaining accounts payable in the Middle Markets BranchEnsured prompt and accurate payment of all Account Executives acquiring new accounts for the companyPerformed routine office duties typing, filing, and assisting the Branch manager

Worked in the Toxicology Department as part of high school co-op programPerformed routine office duties such as typing, filing, answering multi-line phonesRoutinely performed research for up to 5 Toxicologists for various seminars and conferences