• Greet and interact with customers in a warm and professional way• Answer questions on different strains, ways to consume cannabis, and tools• Verify age identification and/or medical cannabis cards• Ensure sales floor is stocked and maintain knowledge of current inventory levels• Maintain awareness and knowledge consistent with current research around medical cannabis and cannabis-related legal restrictions• Meet and exceed weekly and monthly sales metrics goals

As a Partnership Manager, I handled search partner relationships to optimize and grow revenue streams with System1's Google, Bing, and Yahoo search feeds.• Successfully launched, scaled, and oversaw 30+ Enterprise-level search distribution partnerships, showcasing exceptional communication abilities in partner meetings, presentations, and cross-functional collaboration.• Proactively addressed and resolved business and technical challenges that arose during partnerships, ensuring a seamless experience for partners and reinforcing a commitment to customer satisfaction.• Identified and presented novel growth opportunities to partners, leading to heightened partner satisfaction, expanded collaboration, and leveraging extensive knowledge of the search industry, encompassing online marketing, SEM/SEO, and mobile, to inform strategic decisions.• Managed post-sales relationships and implemented Web Search services for new and existing product launches, elevating partner success.• Led annual and quarterly business reviews (QBR) and future planning meetings to ensure client KPIs are on track• Conducted in-depth data analysis of key performance metrics to monitor and report on partnership success. Proficient in utilizing business applications such as Tableau, Salesforce, Excel, PowerPoint, and G-Suite for data analysis and reporting.

As a Customer Success Manager, I helped brands and social marketers make data an integral part of every marketing decision and improve their social media performance. ● Successfully managed a portfolio of 70 mid to large-level brand and organization accounts.● Collaborated with clients to develop data-driven social media strategies utilizing insights from the Simply Measured platform.● Efficiently maintained and updated customer and account renewal data using Salesforce, Docusign, and CRM tools.● Partnered with Strategic Account Executives to identify and capitalize on revenue growth opportunities, both with new and existing customers.

As a Senior Social Media Specialist on the PR Lifestyle team, I worked to grow Redfin’s social community, improve social content strategy, increase follower engagement, and measure success against company goals.● Oversaw daily community management across multiple platforms, including Facebook, Twitter, Instagram, Pinterest, LinkedIn, and YouTube.● Managed a $150k annual social media budget, driving community growth and strategically promoting targeted content to reach the intended audiences.● Collaborated with the PR team to enhance brand visibility and promote specialized long-form reports.● Authored engaging content for the Redfin blog, resulting in increased referral traffic and higher social media engagement.

As a Senior Social Media Specialist on the brand and communications team, I helped to grow zulily's social presence, create and improve social content strategy, increase follower engagement, and measure success using defined KPIs across all major social media platforms.● Led the expansion of zulily's social media presence, enhancing the social content strategy and elevating follower engagement across major platforms: Facebook, Twitter, Instagram, and Pinterest.● Introduced a new social media analytics reporting program using Simply Measured, providing monthly insights to refine content strategy and monitor performance.● Pioneered a Facebook Live video strategy to experiment with innovative content formats on an emerging platform.● Spearheaded a project managing 12 videos spanning two distinct merchandising categories, testing content-to-commerce conversion on the website.● Developed fresh platform strategies for Pinterest and Facebook, boosting engagement, driving site visits, and increasing revenue.● Played a pivotal role in implementing Facebook Messenger for Business, establishing zulily as one of Messenger's early business partners, and actively managed the relationship with the zulily customer service team during the rollout.● Authored customer-facing FAQs and statements for social media and zulily's customer service representatives, facilitating effective communication during new product tests and customer service crisis situations.

As part of the social media team, I am working to grow zulily's social presence, create and improve content strategy, increase follower engagement, and measure success across all major social media platforms.

As a Social Media Engagement Coordinator, I was responsible for growing Grist’s online community and raising the level of engagement across multiple social media channels while tracking performance and keeping up with organization-wide goals.● Orchestrated the scheduling of social media content updates across Twitter, Facebook, Pinterest, and Google+ utilizing social media listening and reporting tools such as Socialflow, Hootsuite, and Sprout Social.● Achieved a 17% growth in the Facebook account and a 21% growth in the Twitter account over the fiscal year.● Monitored the performance of social media campaigns and site posts, employing analytics tools like Simply Measured, Google Analytics, and Chartbeat. Regularly documented metrics and KPIs on both a weekly and monthly basis.

In a consulting role, created social media strategies for four of Steelsmith Group's clients. • Created social media marketing plan, including strategies for Facebook, Twitter, LinkedIn and Pinterest• Established tiered social media service packages for Steelsmith to use with current and future clients• Monitored KPIs and metrics monthly to measure performance of social strategies

Worked closely with internship mentor to develop and expand social media strategy and blog.• Wrote blog posts for SmartRecruiters blog and solicited guest posts from other bloggers • Used inbound marketing and link building techniques to improve SEO • Contributed guest posts on YouTern and HR.com• Created and grew new internship-focused personal Twitter account (@SmartIntern)• Helped maintain and schedule posts on Twitter, Facebook and Pinterest

Liaison between RR Donnelley and T-Mobile. Worked closely with Sales Account Executive and Merchandising Marketing Manager to ensure timely delivery of marketing collateral for product launches and provide solutions to customer service issues for T-Mobile store managers.• Focused on maintaining a genuine, enduring relationship with T-Mobile.• Fulfilled and distributed marketing materials within established deadlines.• Key contributor in the planning and execution of 10-12 major product launches per year.• Collaborated with special team within T-Mobile preparing orders and organizing delivery logistics ensuring on time delivery and branding standards for approximately 300 new store openings per year.• Updated and maintained large amounts of store profiling data for over 2,000 current locations in Excel, ensuring smooth and accurate launches.