Brandi Brown, Mba Email & Phone Number

Sacramento, Ca, Us

Washington Dc-Baltimore Area

As a Specialist in Publications & Content Licensing Sales at Endocrine Society, I play a pivotal role in supporting sales operations and driving licensing transactions to enhance revenue and client satisfaction. My responsibilities include:-Supporting sales agents by meticulously entering, tracking, and reporting data on new sales leads, clients, and contracts, ensuring accuracy and timeliness.-Creating impactful presentations and reports using Excel, Power BI, and PowerPoint to… Show more As a Specialist in Publications & Content Licensing Sales at Endocrine Society, I play a pivotal role in supporting sales operations and driving licensing transactions to enhance revenue and client satisfaction. My responsibilities include:-Supporting sales agents by meticulously entering, tracking, and reporting data on new sales leads, clients, and contracts, ensuring accuracy and timeliness.-Creating impactful presentations and reports using Excel, Power BI, and PowerPoint to facilitate informed decision-making and collaboration within the sales team.-Manage licensing transactional matters post-contract, prepare transmittal forms for invoicing and log contracts, and update databases, including SharePoint, for efficient process management.-Track client payments and collaborate closely with the Finance Department to ensure timely invoicing, resolve payment discrepancies, and maintain clear communication with the sales team on payment statuses.-Providing diligent follow-through on tasks resulting from sales team interactions with clients, including sample provision and PDF link dissemination.-Overseeing the Society's content inventory available for licensing, ensuring accurate inventory management and timely client delivery liaison in coordination with the production team.-Facilitating communication and support between the sales team and clients, promptly addressing client inquiries and requests to uphold service excellence.-Collaborating with the Education, Meetings, and other Society departments to identify and introduce licensing sales leads, participating in content ideation and research to meet client needs.-Working closely with the Marketing Department to support sales team needs for marketing actions, including coordinating logistics for book fairs, trade shows, and client meetings throughout the year. Show less

Las Vegas, Nevada, United States

As a Product Setup Apprentice at Zappos, I played a crucial role in efficiently managing product information and imagery for the website. I communicated effectively with buyers and vendors via email, ensuring timely retrieval and upload of product information and imagery.I utilized the "Review Preliminary Image" tool to meticulously review vendor imagery for approval, maintaining high standards of quality and accuracy. Additionally, I provided valuable training support to the team's… Show more As a Product Setup Apprentice at Zappos, I played a crucial role in efficiently managing product information and imagery for the website. I communicated effectively with buyers and vendors via email, ensuring timely retrieval and upload of product information and imagery.I utilized the "Review Preliminary Image" tool to meticulously review vendor imagery for approval, maintaining high standards of quality and accuracy. Additionally, I provided valuable training support to the team's lead, assisting in onboarding and ensuring smooth team operations.My role involved extensive Excel and EverClear data analysis, enabling informed decision-making and process improvements. I also contributed to operational efficiency by assisting in creating comprehensive Standard Operating Procedures (SOP) documents, ensuring consistency and clarity in team workflows. Show less

Las Vegas Valley, Nevada, United States

As a Core Role Holder at Zappos, I excelled in providing exceptional customer service through non-traditional channels, ensuring a positive customer experience. To drive continuous improvement, I compiled and meticulously monitored team performance metrics, including time management, expectations, and attendance.With the collaboration of my peers, I designed and implemented a comprehensive 4-day training program for new team members, equipping them with essential skills and knowledge… Show more As a Core Role Holder at Zappos, I excelled in providing exceptional customer service through non-traditional channels, ensuring a positive customer experience. To drive continuous improvement, I compiled and meticulously monitored team performance metrics, including time management, expectations, and attendance.With the collaboration of my peers, I designed and implemented a comprehensive 4-day training program for new team members, equipping them with essential skills and knowledge. Additionally, I conducted practical training sessions to support their successful onboarding.Collaborating cross-functionally with various departments, I aligned processes to enhance operational efficiency and customer satisfaction. Leveraging my proficiency in Excel, I created and maintained a robust tracking system to compile and analyze team performance data, enabling informed decision-making.In my elevated role, I thoroughly understood all core circle responsibilities, including reporting, project management, performance tracking, and uptraining/onboarding. I adeptly analyzed real-time data and prioritized team needs, effectively monitoring queues and responding proactively.Furthermore, I facilitated monthly focus groups based on reactive needs and trends, fostering a culture of continuous improvement and innovation. I assisted with interviews and contributed to team growth and development, ensuring alignment with Zappos' customer-centric values. Show less

Las Vegas Valley, Nevada, United States

I specialized in providing timely and personalized customer support through digital channels. I adeptly handled customer inquiries and issues via live chat and email, ensuring a seamless and satisfactory resolution. With a strong commitment to Zappos' customer-centric values, I maintained a high satisfaction rate by delivering empathetic and effective communication. I consistently met and exceeded performance metrics, contributing to the overall success of Zappos' customer service operations.

Las Vegas Valley, Nevada, United States

As a Customer Loyalty Team Member at Zappos, I excelled in delivering exceptional service and building lasting relationships with customers. With a commitment to Zappos' renowned customer-centric culture, I consistently exceeded service standards by providing personalized support via phone channels. I resolved inquiries, concerns, and issues effectively, ensuring a seamless and positive customer experience. My dedication to fostering customer loyalty through empathetic communication and… Show more As a Customer Loyalty Team Member at Zappos, I excelled in delivering exceptional service and building lasting relationships with customers. With a commitment to Zappos' renowned customer-centric culture, I consistently exceeded service standards by providing personalized support via phone channels. I resolved inquiries, concerns, and issues effectively, ensuring a seamless and positive customer experience. My dedication to fostering customer loyalty through empathetic communication and problem-solving skills contributed to achieving high satisfaction ratings and strengthening the Zappos brand. Show less

Las Vegas Valley, Nevada, United States

As a Floor Supervisor at Tommy Bahama, I led a dynamic team in delivering exceptional customer experiences and driving sales performance. With a strong dedication to the brand's values, I effectively coached and motivated associates to achieve daily operational goals and uphold high standards of customer service. I oversaw floor operations, including inventory management, merchandising, and ensuring a visually appealing store environment. By fostering a collaborative team culture and leveraging… Show more As a Floor Supervisor at Tommy Bahama, I led a dynamic team in delivering exceptional customer experiences and driving sales performance. With a strong dedication to the brand's values, I effectively coached and motivated associates to achieve daily operational goals and uphold high standards of customer service. I oversaw floor operations, including inventory management, merchandising, and ensuring a visually appealing store environment. By fostering a collaborative team culture and leveraging my extensive product knowledge, I played a key role in enhancing the overall shopping experience. My commitment to excellence and strategic leadership contributed to achieving store objectives and fostering customer loyalty. Show less

Las Vegas, Nevada, United States

As a Sales Associate at Tommy Bahama, I excelled in providing exceptional customer service and fostering positive shopping experiences. With a deep knowledge of Tommy Bahama's product line, I effectively assisted customers in finding the perfect apparel and accessories tailored to their preferences. I consistently met and exceeded sales targets by leveraging strong interpersonal skills and product expertise. Additionally, I contributed to store operations by ensuring merchandise displays were… Show more As a Sales Associate at Tommy Bahama, I excelled in providing exceptional customer service and fostering positive shopping experiences. With a deep knowledge of Tommy Bahama's product line, I effectively assisted customers in finding the perfect apparel and accessories tailored to their preferences. I consistently met and exceeded sales targets by leveraging strong interpersonal skills and product expertise. Additionally, I contributed to store operations by ensuring merchandise displays were visually appealing and maintaining inventory accuracy. My dedication to delivering a memorable shopping experience and passion for the brand's lifestyle ethos helped drive customer satisfaction and loyalty. Show less

Rancho Cordova, California, United States

As a Front Desk Agent at JW Marriott, I provided exceptional guest service by welcoming, registering, and assigning rooms to guests efficiently and warmly. I expertly managed billing processes, including computing bills, collecting payments, and making accurate changes. My role also involved promptly responding to guest inquiries, resolving complaints, and ensuring a seamless and enjoyable stay. Additionally, I conducted nightly audit reports to maintain the accuracy and integrity of hotel… Show more As a Front Desk Agent at JW Marriott, I provided exceptional guest service by welcoming, registering, and assigning rooms to guests efficiently and warmly. I expertly managed billing processes, including computing bills, collecting payments, and making accurate changes. My role also involved promptly responding to guest inquiries, resolving complaints, and ensuring a seamless and enjoyable stay. Additionally, I conducted nightly audit reports to maintain the accuracy and integrity of hotel operations, consistently upholding the high standards of the JW Marriott brand. Show less

Lakewood, Washington, United States

In my previous role as a Cashier at the Army & Air Force Exchange Service (AAFES), I provided exceptional customer service while efficiently managing high-volume transactions. I operated cash registers accurately, processed payments and maintained detailed inventory records to ensure product availability. I consistently delivered a positive customer experience through prompt and courteous service, contributing to increased customer satisfaction scores. Additionally, I collaborated effectively… Show more In my previous role as a Cashier at the Army & Air Force Exchange Service (AAFES), I provided exceptional customer service while efficiently managing high-volume transactions. I operated cash registers accurately, processed payments and maintained detailed inventory records to ensure product availability. I consistently delivered a positive customer experience through prompt and courteous service, contributing to increased customer satisfaction scores. Additionally, I collaborated effectively with team members to support daily operations and uphold organizational standards. My tenure at AAFES equipped me with valuable skills in transaction handling, customer interaction, and team collaboration within a diverse and fast-paced environment. Show less

Lakewood, Washington, United States

In my previous role as a Receptionist at Supercuts, I provided professional and friendly customer service in a salon setting. I efficiently managed salon appointments, scheduling up to 40 daily appointments and optimizing stylist schedules for productivity. I handled financial transactions accurately, ensuring seamless payment processing and maintaining precise inventory records. My role also included enhancing customer experience through warm greetings and effective communication. I took pride… Show more In my previous role as a Receptionist at Supercuts, I provided professional and friendly customer service in a salon setting. I efficiently managed salon appointments, scheduling up to 40 daily appointments and optimizing stylist schedules for productivity. I handled financial transactions accurately, ensuring seamless payment processing and maintaining precise inventory records. My role also included enhancing customer experience through warm greetings and effective communication. I took pride in contributing to the smooth operation of the salon and ensuring client satisfaction during my tenure at Supercuts. Show less

Rancho Cordova, California, United States

As a Front Desk Agent at The Vagabond Inn, I ensured a seamless and welcoming experience for all guests. My responsibilities included greeting and registering guests, assigning rooms, and handling billing and payments efficiently. I excelled at responding to guest inquiries and resolving complaints promptly, maintaining high levels of customer satisfaction. Additionally, I conducted nightly audit reports to support the accuracy and integrity of hotel operations.

Citrus Heights, California, United States

As the Customer Service Manager at Sunrise Rollerland, I led a dedicated team to deliver exceptional customer experiences. My role involved overseeing financial transactions, resolving customer complaints, and ensuring the smooth operation of daily activities. I implemented improvements based on customer feedback, enhancing service quality and guest satisfaction. My efforts contributed to a positive and enjoyable environment for all our visitors, earning recognition as Employee of the Year.

Citrus Heights, California, United States

In my previous role as a Cashier at Sunrise Rollerland, I provided efficient and friendly customer service in a fast-paced environment. I handled transactions accurately, processed payments and maintained a tidy and organized cashier station. I effectively communicated with customers to address any questions and ensure they could have a positive experience. My role also included balancing cash registers at the end of shifts and reconciling discrepancies. I contributed to the overall operation… Show more In my previous role as a Cashier at Sunrise Rollerland, I provided efficient and friendly customer service in a fast-paced environment. I handled transactions accurately, processed payments and maintained a tidy and organized cashier station. I effectively communicated with customers to address any questions and ensure they could have a positive experience. My role also included balancing cash registers at the end of shifts and reconciling discrepancies. I contributed to the overall operation of Sunrise Rollerland, supporting smooth and enjoyable experiences for guests. Show less

Citrus Heights, California, United States

In my previous role as a Floor Guard at Sunrise Rollerland, I ensured the safety and enjoyment of patrons in a lively environment. I monitored skating activities, enforcing safety rules and assisting in maintaining a secure skating area. I effectively communicated with guests to address concerns or questions, promoting a positive experience. Additionally, I assisted in maintaining cleanliness and orderliness throughout the facility, contributing to a welcoming atmosphere. My role also involved… Show more In my previous role as a Floor Guard at Sunrise Rollerland, I ensured the safety and enjoyment of patrons in a lively environment. I monitored skating activities, enforcing safety rules and assisting in maintaining a secure skating area. I effectively communicated with guests to address concerns or questions, promoting a positive experience. Additionally, I assisted in maintaining cleanliness and orderliness throughout the facility, contributing to a welcoming atmosphere. My role also involved promptly reconciling any issues or discrepancies to uphold operational standards. I took pride in contributing to the overall success and satisfaction of visitors at Sunrise Rollerland. Show less

Citrus Heights, California, United States

As a former Snack Bar Attendant at Sunrise Rollerland, I excelled in providing exceptional customer service and operational support in a dynamic environment. I efficiently managed snack bar operations, ensuring a seamless experience for patrons. My responsibilities included preparing and serving food and beverages, handling transactions accurately, hosting birthday parties, and maintaining inventory levels. With a focus on customer satisfaction, I engaged with guests to create a welcoming… Show more As a former Snack Bar Attendant at Sunrise Rollerland, I excelled in providing exceptional customer service and operational support in a dynamic environment. I efficiently managed snack bar operations, ensuring a seamless experience for patrons. My responsibilities included preparing and serving food and beverages, handling transactions accurately, hosting birthday parties, and maintaining inventory levels. With a focus on customer satisfaction, I engaged with guests to create a welcoming atmosphere and upheld hygiene and safety standards. I thrived in a fast-paced setting, contributing to the overall enjoyment and success of Sunrise Rollerland's activities. Show less

Master Of Business Administration - Mba, Entrepreneurship & Global Business

During my college journey, I focused on Entrepreneurship and Global Business (EGB), mastering skills crucial for today's interconnected.

Graduate Certificate In Business Administration, Business Administration And Management, General

Bachelor Of Science - Bs, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General

Associate Of General Studies

High School