Brandi Rone Email & Phone Number

Phoenix, Arizona, United States

Oversees and manages the operational aspects of four Primary Care clinics at Phoenix Children’s. My leadership role ensures efficient and effective operations across various departments, promoting high-quality patient care, and driving operational excellence.

Phoenix, Arizona Area

Phoenix, Arizona

Supports Outpatient Executive Directors, Practice Administrators and Practice Managers with operational workflows for 14 academic specialty departments. Develops best practices and implements new standards in order to deliver exceptional patient care. Improved internal referrals by 25% within 4 months. Created a 14 day appointment audit report to ensure patients are seen within an appropriate time frame. Plans and oversees improvement of facilities, including construction or renovation of structures. Project leader of relocating and opening 2 Institute Buildings which house 143 providers. Directly involved with implementing new clinical equipment and/or scope of services for all ambulatory departments. Analyzes financial profit and assesses patient demand for Senior Leadership. Leads monthly meetings for all departments to assess operations, finances, and customer experience. Drives efficiency to improve processes, systems, and operations to allow for enhanced patient outcomes and effective working environment for healthcare teams at all levels. Regularly meets with Practice Managers to provide support with any challenges that effect operations and healthcare delivered within the system.

Phoenix, Arizona Area

Utilized strong leadership skills to select, train, coach, motivate, and direct the workflow for 13 staff members. Recognized the importance of the clinic’s financial stability and developed several new processes that resulted in an increased profit margin of 36% within 9 monthsAppealed denials from BCBS for Cryoballon procedures. This high level appeal resulted in BCBS changing their policy to approve and provide the proper reimbursement rate which saved a clinic loss of 60k and future denials Managed the overall operations of the practice in order to ensure that continuous, quality, accurate, timely and cost-effective services are providedInvolved with several process improvement projects including inpatient and outpatient departments. Collaborates with providers and managers from other departments to ensure a high quality patient experience and increase efficiency. Managed Advanced Lung Clinic while maintaining operations of the Heart CenterServed on the Recognition Committee to improve staff engagement and job satisfaction

Phoenix, Arizona Area

Managed 8 direct reports including medical assistants and front office staff.Reviews work performed by others and provides recommendations for improvement, serves as a key resource on complex and/or critical issues.Prioritize tasks effectively in order to keep the office running smoothly and ensure patient satisfaction. Handles corporate billing and insurance issues to resolve patient inquiries.Provide administrative support while accommodating a wide range of stakeholders.Involved in the selection of new employees and responsible for their subsequent training

Scottsdale, Az

Worked as an internal consultant/project manager assistant to analyze data, processes, and develop workflow maps to recognize areas to implant change.Designed pilot study to implement recommendations and positive changes within the department. Project is currently in the implementation stage and has been presented at two prestigious events: 2015 April Mayo Clinic Quality Symposium, Scottsdale, AZ & 11th Annual AAMC Health Workforce Conference Alexandria, VAProvided administrative support by developing recommendations utilizing lean principles and root cause analysis. Collaboration with operational administrators, physicians, and overall support staff to increase patient and staff satisfaction.Utilized features of electronic medical record system to improve patient care and workflow efficiency. 

Arranged and performed educational seminars/presentations to business professionals and students ranging from groups of 5 to 100Developed and adhered to project timelines and task schedules and identify opportunities to increase client base Created detailed and successful marketing brochures, flyers and pamphlets containing promotional business and consumer oriented informationOriginated and maintained client relations by meeting with local physicians across the valley in order to inform them of latest advances in technology and to create a solid cross-referral base with stakeholders

Manage detailed two hour nightly store closing procedure including balancing financial transactions and reconciling daily bank deposits Supervise multiple employees to ensure a high quality experience for customers through exceptional customer serviceEffectively prioritize daily work and work schedules for 4-8 staff/teammates dailyDemonstrates ability to handle escalated situations and resolve customer inquiriesManage day-to-day operations of store to meet operational and merchandising objectives Deliver superior customer service in all customer interactionsConsistently met and exceeded personal and company goals

Master'S Degree, Science Of Healthcare Delivery

Bachelor Of Arts Degree, Integrative Studies; Business/Marketing

Certifed Nurses Assistant, Nursing Assistant/Aide And Patient Care Assistant/Aide