Keyonna L. Taylor Email and Phone Number

As an Executive Customer Success Leader, I have 20+ years of expertise spanning client experience, customer journey management, and impacting global clients' success. I am well versed in continuous process improvements, transformational initiatives, analytical problem solving, and operational efficiency execution. Additionally, I have a proven background in leading high-performing teams to support global brands in diverse markets.Key Achievements Include: ✅ Recruited to lead global client services and Customer Success team, managing 3 VPs and supporting 7K + indirect employees across EMEA and LATAM with a focus on transforming client experience and managing $100M+ in revenue✅ Developed and implemented a global client services model, optimizing resource allocation and enhancing service delivery across diverse markets, resulting in a 12% year-over-year growth across 10 global accounts✅ Oversaw high-value strategic customers, driving adoption, expansion, and renewals, ultimately leading to a 20% year-over-year increase in product adoption for major accounts due to engaging with 80% of clients’ executive levels in roundtable discussions✅ Identified growth opportunities and engaged in new conversations while collaborating with support teams to reduce churn by 30%, escalating key issues to VP of Consulting and conducting site visits to better understand client needs and improve service delivery✅ Began tenure as VP, Resource Group Chair in 2015, leading monthly new hire training and orientation to educate on the group's purpose, vision, and mission while pioneering leadership toolkits and coordinating training documentation with senior leaders, resulting in a 35% under-budget first-term projectionContact me through this profile if you wish to connect.