Began as a shipping/inventory manager then quickly promoted and entrusted with far more responsibilities as continued to rise to each opportunity to fill a position in need. Managed high volume of in-bound & out-bound calls and emails as a multi-product specialist while balancing senior guidance of team, oversight of online presence, production tracking systems, and shipping logistics as well as other administrative support duties on daily basis. • Guided communications while working with other department heads to maximize output, customer satisfaction, & sales retention during period of unprecedented rapid growth and change • Assisted, created, and retained customers for multiple product lines through multi-line phone system, email, and social media communication methods. This was largely focused on custom made-to-order, hand-crafted art pieces, requiring much attention to detail and client concerns • Trained and led customer service team in best practices, standards, and procedures with case-by-case guidance as well as writing of scripts, policies, FAQs, and product descriptions • Developed production assignment systems based on priority for as many as 3 different production facilities (2 third-party) simultaneously to reduce overheads while optimizing production • Tested, implemented, and maintained inventory for best shipping material and service options to prevent damages of custom products at best price across aforementioned production facilities • Accounting/bookkeeping for payable & receivable invoices through Zoho and Peachtree for corporate sales accounts as well as third-party production and suppliers • Managed HR concerns and payroll/timecards for ~50 person staff in friendly and affable manner

7+ years working as crew member and hands-on Customer Service Manager, balancing face-to-face guest interactions with fast-paced food preparation, training, cleaning, and maintenance of equipment/facility. Developed an extraordinary sense of high-standards, empowerment, and teamwork while inspiring the same in colleagues. • Made extraordinary guest service a priority at all times, second only to food safety • Assisted guests with special requests, concerns, or incidents with a focus on customer satisfaction and de-escalation where necessary • Elevated and encouraged others around me to constantly improve the goals we achieved as a teamAs a manager furthered time-management and prioritization skills as assisted team from either a shift lead or dedicated service position during peak sales times. • Led team in balancing food safety with guest satisfaction through foodborne illness outbreaks as well as uninterrupted service through COVID-19 pandemic by implementing improved procedures and intelligent teamwork to overcome challenges with customer and crew in mind • Upheld a positive atmosphere where crew and guests felt welcome, comfortable, and empowered to be the best version of themselves • Set service/performance goals with team and made/executed plans to achieve said goals • Made/executed training plans then oversaw processes taught by trainers or trained crew myself • Performed frequent service/safety audits as well as inventory/equipment management and ordering

Beginning as an entry level temp, promptly brought on as sole full-time assistant for strong work ethic & interpersonal skills, high-adaptability, and can-do attitude with any task presented. Assisted staff with IT concerns and issues while maintaining equipment across a growing 5-acre K-12 private international school campus. • Responded to Help-Desk work request tickets promptly to keep all faculty operational • Worked with said faculty of multiple cultural and language backgrounds to help them understand new hardware/software in a friendly and approachable manner • As an HR Temp. Assistant migrated the entire faculty and staff’s sensitive personal documents from paper to digital to increase security and integrity while exercising confidentiality