Promoted to IT Operations Manager from Senior Network Technician at PCS. While continuing to provide top tier customer service, I've taken over the Operations and manage the techs, budgets, scheduling, and project planning for all work.

Provide managed services to multiple clients in the greater Pittsburgh area.Plan, Design, Implement, and Support a wide variety of infrastructures from single server deployments running SBS 2003 to VMware HA clusters running Server 2012 Datacenter with replication to a remote datacenter via SAN. Duties for a wide range of 600 companies:Provide technical assistance and support to over 600 users in the Southwest PA.Deploy and configure workstations, printers, phones and various software applications.Setup network devices as well as resolve network issues.Maintain users, printers and groups in Active Directory.Administer SonicWALL FirewallsInstall, configure, migrate virtual servers.Maintain Exchange 2003, 2007, 2010 and 2013 by use of GUI and PowerShell. Make infrastructure recommendations on a per client basis to ensure a full customized solution to specific needs.Work with any In-House IT Support to ensure seamless change management and to assist in any capacity. Manage Windows Server environments ranging from SBS 2003 to Server 2012 DataCenter and everything in between.

Implemented a Help Desk and Asset Management software, SysAid.Installed/Configured/Administered Microsoft SCCM.Configured custom images based on company needs to save cost and improve efficiency.Researched, recommended, and implemented a new web filter solution to reduce costsMigrate servers from Windows 2003 to Windows 2008R2 Migrate specific users to VDI using VMWare ViewDuties:Increase IT efficiency by implementing help desk and asset management software.Provide technical assistance and support to over 300 users in the US.Deploy and configure workstations, printers, phones and various software applications.Setup network devices as well as resolve network issues.Administer the antivirus software, Symantec Endpoint Protection.Maintain users, printers and groups in Active Directory.Utilize SCCM and PDQ Deploy to update and deploy software.Administer Websense Web Filter.Install, configure, migrate virtual servers.Maintain Exchange by use of GUI and PowerShell. Conduct end user trainings as necessary.Maintain Group Policy

Database Admin for several SQL back-ends. Active Directory/Exchange 2003/2007 administration Group Policy Administration Application distribution, Backup procedure planning and implementation,(Symantec) troubleshoot hardware, (PC/Laptop/Fax/Printer/Server) troubleshoot software, troubleshoot various configuration issuesImplemented a new Help Desk Software, Spiceworks.Created an asset database for trackingDuties:Provide technical assistance and support to over 300 users over forty sites and two counties.Organized and led staff in “how to” trainings. Installed and configured workstations, printers, phones and various software applications.Setup network devices as well as resolved network issues.Maintained users, printers, and groups in Active Directory.Utilized group policy to control network access and application deployments.Analyzed and fixed program issues including Symantec backup Exec.