Performed crisis management, incident diagnostics and remote troubleshooting for Exelon in a NOC environment. Utilized Cisco Security Management Appliance to allow and deny domains on the company network. Utilized SSH in Putty to access network devices and troubleshoot issues. Proactively Monitored data networks using tools such as HP Network Node Manager, T/Mon LNX Remote Alarm Monitoring System, (EMS) Electronic Maintenance System, Grid Observer, and more. Acted as liaison between clients and… Show more Performed crisis management, incident diagnostics and remote troubleshooting for Exelon in a NOC environment. Utilized Cisco Security Management Appliance to allow and deny domains on the company network. Utilized SSH in Putty to access network devices and troubleshoot issues. Proactively Monitored data networks using tools such as HP Network Node Manager, T/Mon LNX Remote Alarm Monitoring System, (EMS) Electronic Maintenance System, Grid Observer, and more. Acted as liaison between clients and telecommunications carriers to resolve circuit issues. Collaborated with technicians and customer’s regarding requests for installations, configuration changes and/or resolving outage related issues. Documented incident workflow in ServiceNow! IT Service Management, for tracking purposes according to Exelon’s service level agreement. Monitored the progress of tickets, while providing timely updates to customers, engineers, vendors and management. Show less

Provided Network Systems Administration support for USAF-Joint Base Anacostia-Boiling.Daily tasks include responding to Help Desk support requests and maintaining hardware and softwarepatching to ensure network nodes remain compliant with STIG and IAVA policies. Documented allservice requests using the Remedy ticketing system. Provide networking support for customers onthe setup and installation of end-point nodes. Manage and maintain Cisco 9000’s series switches androuters.… Show more Provided Network Systems Administration support for USAF-Joint Base Anacostia-Boiling.Daily tasks include responding to Help Desk support requests and maintaining hardware and softwarepatching to ensure network nodes remain compliant with STIG and IAVA policies. Documented allservice requests using the Remedy ticketing system. Provide networking support for customers onthe setup and installation of end-point nodes. Manage and maintain Cisco 9000’s series switches androuters. Configure and maintain baseline standards and STIGS while configuring USAF NetworkNodes. Utilize tools and applications such as SolarWinds, Cisco ISE, Cisco Prime, Microsoft Excel, andVisio to monitor and document network health. Used SecureCRT for SSH troubleshooting networkswitches and router connectivity issues. Monitored Network via Solar-winds and Cisco IdentityServices Engine (ISE) to manage endpoint, user, and device access. Utilize Cisco Prime to manage GPOconfigurations to devices on the network. Configured and managed Network Time Protocol (NTP) toensure correct timing is adhered to on the network. Created and submitted ACLs associated withnetwork GPOs. Show less

Currently working on the NMCI network. daily tasks consist of troubleshooting computer hardware and software issues, replacing and repairing Computer components, troubleshooting network connectivity issues, managing tickets in HPSM ticketing system, re-imaging machines, and overall providing amazing customer support making sure my clients are satisfied with the results of my work .

Responsible for prompt resolutions of all incidents brought to the attentionOf the service desk that notifies senior management of non-routine problemsOr issues. Develop service level objective and supervise the team to ensureObjectives are achieved or exceeded. Develop company standards forWorkstations and computer peripherals. Monitor service calls to make certainProper procedures and policies are followed, ensuring that quality support isProvided and customer… Show more Responsible for prompt resolutions of all incidents brought to the attentionOf the service desk that notifies senior management of non-routine problemsOr issues. Develop service level objective and supervise the team to ensureObjectives are achieved or exceeded. Develop company standards forWorkstations and computer peripherals. Monitor service calls to make certainProper procedures and policies are followed, ensuring that quality support isProvided and customer satisfaction is achieved. Provide support for windowsClients as needed with regards to vpn, network connectivity,Hardware/software issues, etc. Lead and support in-house software rolloutsAnd enterprise desktop applications and hardware refreshes and similarProjects. Supervise team and provide leadership, training, mentoring, coaching, and direction. Enter and report technical problems, causes and solutions within our service desk plus ticket management tool. Show less