• Supported license product March Networks as well as Nice-Vision (Qognify) by, carrying out diagnostic performances to ensure product stability • Configured Axis IP Cameras/Security devices for Chase Global Enterprises • Implemented daily technical support to ensure stable operation of all Network Security devices • Led team of 6 Technical Service Specialists engaged in delivering assistance to customer service department on daily basis • Assisted in creating support presentations for personnel and then making the presentations to staff and management • Launched Network infrastructure, power over Ethernet (PoE), cabling, switches & routers • Worked directly with 3rd party vendors on file transfers and system upgrades • Implemented configuration of static routing & dynamic routing • Launched Service Request through HP Service Manager ticketing system • Deploy 3rd Party Vendors to locally troubleshoot various network and hardware issues • Handled high volume Call Center effortlessly to assist Vendors, Investigators, Branch Personal, Corporate site with connectivity issues • Reimage PC's & Mac's for Field Print and pre-screening locations • Responsible for identifying and addressing potential downtime in video, alarm and access controls within the entire Global JP Morgan environment with over 7,849 locations • Established and tested network connectivity at all times in order to meet Global Business needs • Keeping a clear but secured line of communication with Manager/Colleagues/Clients and Vendors • Created PC Workstations for Field Print/fingerprinting locations • Remote troubleshooting of all Security Network system related issues • Partner with internal teams to escalate service issues to appropriate response personnel • Team Lead in a customer-service driven environment • Strong critical thinking and problem-solving skills • Communication & partnership with engineers, developers, business stakeholders, user groups