Experienced entrepreneur turned strategy consultant with a demonstrated history of integrating behavioral economics to identify the rational and emotional factors that aid businesses in addressing opportunities in CX/EX strategies to increase brand loyalty.I am recognized as a big-picture thinker with excellent communication skills and executive-level presence. Lover of a blank canvas, with a bias toward action and a passion for sculpting structure from ambiguity, I pair a detail-oriented, diligent work ethic with a big-picture strategic vision with the ultimate goal of "getting it right" over "being right." I bring expertise in analytics, creative insights, compelling storytelling/customer empathy, precise communication, and deep relationship-building to every facet of my work.My passion is two-fold: 1) to make sense of burning questions and complex business challenges, and then combining diligent research and experience to create/activate plans to solve them and 2) helping others- my clients, my employers, my teams- be successful and achieve their goals. In my role, I do four things: strategic business planning, change enablement (people, process, technology), stakeholder engagement, and capability development (project management and people change).What does this really mean? Examples of this in practice include:• Creating a new operating model, customer segmentation strategy, and product gap analysis for a global non-profit network of over 300K members• Measuring customer engagement and brand attributes of a global hotel chain with over 25 unique brands across its portfolio• Developing custom training programs for an F500 social media company's commercial sales teams leveraging insights from a tailored VoC program• Improved customer loyalty with a large wholesale distributor in the retail space by measuring and identifying key drivers of customer loyalty• Identifying new marketing channels, customer segments, and go-to-market strategy for a new service offering for the most significant private retailer of wine, beer, and spirits in the U.S. • Designing and managing global brand tracking studies, responsible for creating surveys, coordinating coordinating inputs, and researching trends to deliver tailored recommendations• Implemented talent strategies and competency models to improve retention of specialized engineering talent for a specialty chemical engineering company• Designing capabilities to improve the internal IT user experience and improve employee productivity at a global cosmetics company