Manages a nation-wide multi-media advertising program for independent contractors to advertise their brand in their hyper local market. Monitors and reports campaign performance, seeks participant feedback, aligns industry trends and new concepts for program enhancements year over year. - Increased program participation to 80% by independent contractors, an increase of 45%, resulting in over 16K participants.- Estimated, developed, and managed yearly $110 million budget, exceeded the department goal and achieved a final program spend within .25% of total allocation. - Identified and solved an agent photo challenge with the new agent ad layouts for agent advertising, saving the organization over $400K. - Developed an innovative marketing communication plan to include infographics, short videos, on-demand webinars, and emails based on participant characteristics leading to increased understanding of program options and participation. - Served as both a Scrum Master and a Product Owner for the Agent Marketing team; provided feedback on stories and epic alignment. Helped the team remove blockers to meet sprint deadlines.

Coached, influenced, and trained leaders and executives on implementing Excellence in Operations Management (EOM) and Lean principles. Built implementation schedules and developed change management plans, using the ADKAR model. Supported Agency and Marketing departments through the organizational change. - Successfully introduced Excellence in Operations Management (EOM) across Marketing and Agency departments, over 500+ employees, in 24 months. - Developed department- wide leadership expectations focused on coaching, transparency, and metrics. - Created training plan and provided personalized coaching support to leaders of all levels- Led metric development conversations with Channel Solutions, aligning the teams within the segment to the organizational goals and Key Performance Indicators (KPIs).- Functioned as an intentional thought partner for leaders and Executives, sought feedback for continuous improvement and shared options to increase engagement and shift behaviors to desired results.

Coached, influenced, and trained Claims leaders and Executives in multiple segments, locations and in the field on Excellence in Operations Management (EOM) and Lean principles. Led EOM Bootcamps for leaders and executives to kick off the Claim Migration efforts in their respective segments.- Coached, observed, and prepared over 100 leaders on EOM activities including 1x1s, huddles, and observations with direct reports. Provided immediate feedback to each leader focused on areas of improvement.- Identified trends in data, prepared analysis and presented results to leaders for coaching opportunities. - Trained leaders to use reporting tools and observations to understand team performance and coaching opportunities. - Served as the coaching team SME for Auto Estimatics, PIP/MPC and SIU claim segments. - Successfully hosted 5 EOM Bootcamps with over 100 leaders in each session.

Trained and Supported (on-site and virtual) employees and claim leadership on claim systems, claim procedures and telephony systems. Serve as the subject matter expert to analyze, communicate, and implement new enterprise-wide workflows. - Trained over 500 new employees and 105 current employees in three locations and virtually on claim systems, claim procedures and telephony systems enabling them to be successful in their new role. - Developed best practices virtual training for over 105 leaders enabling them to coach and reinforce expectations with their teams.