- Resolve delinquent accounts of customers while providing quality customer service on inbound and outbound calls.- Complies with all specified state and city laws and provisions, as outlined in the GC Services Compliance Collection laws Statement.- Maintains good public relations and copes with high-stress environment.- Handles pressure when attempting to meet deadlines and performance goals; very results driven.

Provide support to the Actuarial Science Program and the Department of Mathematics; assist with the normal daily clerical activities of both the program and department; providing general office support including answering and screening phone calls and emails; scheduling appointments and meetings; processing EBS documents and submissions to include purchasing, travel authorizations, and disbursement vouchers; providing support, including travel and event planning, to the Direct and Assistant Director of the Actuarial Science Program; supporting the Discover America Program; web site maintenance; processing drops, adds, overrides, grade changes and other related tasks for the Department of Mathematics; establish and maintaining files, records and statistics for internal needs, creating spreadsheets, word documents and templates as needed; typing, editing and proofreading; composing and producing materials necessary for reporting purposes; reconciling accounts and time records and processing hourly payroll; other duties assigned; Process travel reimbursements for faculty and staff in EBS, Process and verify I-9 forms for new employees, Hire and reappoint Graduate Research assistants and Graduate Teaching assistants, Assist with Payroll reconciliation, Sort mail, cover front desk when needed, Reserve rooms for meetings, enter class overrides in Student Information System during Academic Orientation Program and when needed, point person for Actuarial sciences and Graduate student Coordinator responsibilities split between me and another staff member.

Provide support to the Actuarial Science Program and the Department of Mathematics; assist with the normal daily clerical activities of both the program and department; providing general office support including answering and screening phone calls and emails; scheduling appointments and meetings; processing EBS documents and submissions to include purchasing, travel authorizations, and disbursement vouchers; providing support, including travel and event planning, to the Direct and Assistant Director of the Actuarial Science Program; supporting the Discover America Program; web site maintenance; processing drops, adds, overrides, grade changes and other related tasks for the Department of Mathematics; establish and maintaining files, records and statistics for internal needs, creating spreadsheets, word documents and templates as needed; typing, editing and proofreading; composing and producing materials necessary for reporting purposes; reconciling accounts and time records and processing hourly payroll; other duties assigned; Process travel reimbursements for faculty and staff in EBS, Process and verify I-9 forms for new employees, Hire and reappoint Graduate Research assistants and Graduate Teaching assistants, Assist with Payroll reconciliation, Sort mail, cover front desk when needed, Reserve rooms for meetings, enter class overrides in Student Information System during Academic Orientation Program and when needed, point person for Actuarial sciences and Graduate student Coordinator responsibilities split between me and another staff member.

Staffing the Center of Excellence Grant which funds the Health Sciences Scholar Institute in the Office of Student Affairs and Services in the College of Human Medicine for high school students aspiring to become physicians. I assist in the recruitment process of students into the program. I also have general office duties including working with Microsoft Office Suite Programs, copying, filing, e-mailing, revising documents, and other duties as assigned.

I maintain visual observation on the patients; also provide structured therapeutic activities such as treatment goals as well as nutrition consult classes. I provide support for patients in distress and use verbal reassurance techniques during unit crisis. In addition to the above mentioned, I document patients progress at the end of the day to input on their discharge plan. I am in charge of environmental rounds assisting with filing paperwork, disposing of expired information and assisting with maintaining a clean and safe office space for the following shift by dusting organizing and changing the trash. I assist with making copies of highlighted events from the shift and dispersing them appropriately to my coworkers.

Assisted elderly patients with daily care, shower, eating and walking. Administered medication and have medication administration Certification. Maintained constant visual observation on patients and documented patients vitals and any changes in mental and or physical health.

Started out as a Youth Service Worker, responsible for shadowing the Assistant Group leader. Attended court hearings. Promoted to Assistant Group Leader and became certified to pass medication and speak on behalf of residents at court hearings.

Started position as stock then excelled to Cashier, Furniture Associate, and later became a Customer Service Representative. Responsible for managing money and had managerial responsibilities.