Managed and maintained accurate account information through FieldRoutes.Specialized in handling deescalations from both current and prospective customers.Conducted thorough audits of routes to ensure accuracy for the field experts.Leveraged NICE CXone and TextLine to achieve a quota of 25 calls per hour throughout an 8-hour shift, in alignment with daily KPIs.Reviewed lead sheets using Microsoft Excel and Google Drive to initiate service scheduling calls.

Oversaw comprehensive scheduling operations, ensuring optimal staffing coverage to meet store demands while adhering to labor budget constraints.Made sure that inventory levels were up to par and in-sync with customer demand and regularly identified sales trends to strategically predict demand.Maintained proper product and brand knowledge to ensure that consumers left the store completely satisfied and educated.Presented timely financial reports to corporate. Maintained an annual 15% increase in revenue for 4 years in a row.

Managed payroll operations using ADP for two separate stores.Engaged in daily trainings using Webex and Leonardo on iOS.Handled and deposited cash into the bank daily.Trained employees on daily store operations and sales knowledge.Facilitate weekly schedules for two store locations.

Facilitated active participation and sustained enthusiasm among students during class activities.Maintained cleanliness and organization in both classroom and cafeteria environments.Offered academic assistance and guidance to students to help them complete homework assignments and projects.Orchestrated weekly lesson plans and assignments to keep students engaged.Oversaw student activity and behaviors to ensure classroom safety and high morale.

Unloaded merchandise from trucks and stocked shelves according to the company’s standards and procedures.Ensured accurate inventory levels by performing daily cycle counts and restocked shelves as needed.Assisted customers in locating products and answered their inquiries.Ensured products were properly organized, front faced, and priced.Maintained a clean and safe work environment by following the sanitation and safety guidelines of the company.Worked collaboratively with other team members and departments to achieve targeted store goal

Assisted customers in locating items and answering their inquiries regarding clothing.Operated POS register and handled payments.Maintained overall neatness and organization of fitting rooms.Marketed and enrolled customers in the company's credit reward program.Managed credit accounts for customers that acquired the company’s credit reward program.Received corporate recognition for ranking top 3 company-wide in the number of applicants for the credit reward program.