• Oversees workload and portfolio allocation for support staff and direct reports.• Ensures managers are adequately trained on functional responsibilities; develop training guides and job aids.• Operates as the liaison between 5 practice managers and the direct of operations. • Monitors service quality through satisfaction surveys and direct observation; recommend strategies for improvement.• Identifies and track key performance management metrics, report findings to leadership.• Ensures data accuracy and integrity within relevant systems.• Serves as a subject matter expert on relevant systems, lead upgrades and integrations.• Assists leadership in identifying improvements to enterprise resource systems.• Develops, updates, and revises operations policies and standard operating procedures.• Maintains expertise in institutional policies to enhance operational efficiency.• Builds positive relationships with institutional teams to ensure compliance with policies and workflows.• Recommends data management strategies to streamline reporting and improve efficiency.• Ensures data integrity and produce high-quality reports for leadership.• Develops and update website content, including workflows and "how-to" guidelines.• Created and implemented a video visit forecast to increase video visit access at 13 locations.• Implemented and facilitates the aftercare program to enhance the patient experience.• Oversees the maintenance and upkeep of facilities across multiple locations.• Fills in for practice managers at various locations during their absences.

• Managed Physician Practices in the following Primary Care services: Internal Medicine, Pediatrics and Obstetrics and Gynecology.• Supervised and coordinate 26 support staff to ensure proper coverage, monitor attendance, and track all time off requests.• Managed recruitment, onboarding, and development of staff including interviewing prospective candidates, hiring, training and performance appraisals.• Reviewed workflow and policies/procedures to meet the goals and mission of the department most effectively; revise and improve efficiency on both inter-and intra- departmental levels, identify methods for avoiding duplication of efforts, streamlining procedures, and enhancing cooperation.• Overseed billing coordinator and ensure that front desk staff perform daily payment collection; verify that cash drawers are accurate, and deposits are handled daily.• Provided operational support for 4 fast multi-specialty practices.• Curated multiple marketing events to enhance branding and outreach. • Managed extra compensation records for providers.• Created access for patients during high volume seasons.

• Improved staff engagement through the co-establishment of an administrative benchmark.• Ensured the adherence of clinical safety protocols by developing and implementing a clinical staff acknowledgement form with my manager.• Enhanced communication and productivity by introducing new collaborative software and e-faxing.• Nurtured staff morale and cohesion through individual and group coaching activities.• Preformed hardware and software support, including routine maintenance and support during EMR updates.• Assisted with auditing provider templates, including adjusting block types, and increasing patient access.• Controlled medical and office expenses through cost effective purchases without sacrificing quality.

• Coordinated day-to-day clinical operations, administrative, academic, and research functions of a practice of 5 physicians, 3 nurses and 12 support staff.• Satisfied patient care obligations by discussing options and reviewing instructions with patients and caregivers.• Collected and transferred billing information including insurance information and authorizations, responsible party, and billing information to the account coding specialist. • Utilized Epic Practice Management system to compile and enter patient data, scan documents, coordinate outpatient appointments, schedule surgeries, prioritize patients with Epic CRM module, and manage communications between patients, staff, and providers through Epic in basket.• Orchestrated the initial launch of advanced in-office therapies for the prostate including cryotherapy and high intensity focused ultrasound (HIFU) procedures at Weill Cornell Urology Department.

• Served in dual roles as the Shift Supervisor and Senior Patient Care Representative, retaining duties post promotion.• Administered shift operations, managed the workflow of 14 direct report personnel and patient.coordination for 5 physicians.• Performed administrative functions, answered telephones, collected patient and insurance information, ordered supplies, performed inventory control.• Conducted front desk staff and manager training for electronic medical records, hygiene, blood borne pathogens, OHSA regulations, patient interaction, emergency, and safety protocols. Facilitated emergency orders and escalated human resources and operations issues to executive stakeholders.• Efficiently applied EMR to reduce patient waiting times, resulting in a 25% increase in revenue by the third month as shift supervisor.• Increased positive patient reviews by 30% in the first month by rewriting scripted initial interaction with staff.• Functioned as subject matter expert for E-Clinical Work, troubleshoot issues, held training sessions, and provided technical support.

• Served as liaison between patients and medical support staff.• Registered and verified patient information, performed data entry, scanned forms and insurance cards, generated custody forms, collected copays, and scheduled appointments, and issued discharge instructions.