- Manages team of 5 direct reports who serve as Logistics Coordinators. Equip team by providing growth opportunities and strategic feedback. - Supports team to efficiently perform load planning and scheduling functions to meet internal and external customer expectations. This totals 22,500 metric tons of commercial product shipped annually.- Oversees inventory management of two external warehouses including warehouse transfers, inventory adjustments in SAP software, and quarterly inventory reconciliation.- Ensures inbound bulk freight records are maintained and proper goods-receipting in SAP software.- Creates/implements departmental work instructions and SOPs.- Performs drayage/bulk freight rate analysis for freight rate optimization and to identify missed freight opportunities. - Created Packaging Guide as interdepartmental tool for packaging, pallet, and freight cost optimization on container shipments.

- Managed customer service for 130+ customer accounts in conjunction with commercial sales team; primarily for 'Beverage', 'Flavors & Fragrance', 'Health & Nutrition', and 'Distribution' markets.- Managed customer POs in SAP software and communicated directly to customers regarding their order specifics (order instructions, price quotes, product quantities, incoterms, payment terms, delayed ship dates, etc.)- Managed international customer consigned stock, including weekly invoicing for pulled material (20 metric tons/month) and weekly/monthly inventory reconciliation.- Assisted sales team in managing allocation of products and setting order priorities. - Worked closely with freight forwarder agencies to book sea and air shipments with proper documentation.- Created customer accounts and performed Master Data Management functions in SAP software.

- Arranged all transportation of commercial products for both domestic (73% of annual shipments) and international (27% of annual shipments) customers. Extensive communication with domestic carrier companies, 3PLs and 4PL freight forwarders.- Ensured all shipping documents necessary for shipment are provided and accurate (Bookings, BOL's, COA's, SDS, NAFTA/USMCA CERT, Canada Customs, Australian Packing Declaration, etc.)- Reviewed and updated documentation for packaging specifications and palletization of 100+ commercial products.- Created and implemented complete instruction manual for shipping procedures as related to Shipping Coordinator position.- Maintained shipment schedule for notification to shipping department to stage material.- Created additional product labeling requested by customers or as required by Customs. - Supported Customer Service by providing solutions to customer/carrier conflicts.

Lighthouse Coffee Company is locally and privately owned and operated that operates under the mission statement “We Enjoy Serving You.” Lighthouse Coffee provides premium coffee, tea, and water filtration solutions to offices, hospitals, restaurants, convenience stores, hotels, and other various institutions. Before its acquisition by 5 Star Food Services, Lighthouse Coffee also provided food and beverage vending services to the surrounding areas as Light Vending co.- Managed office staff (oversee work execution/efficiency, etc.)- Performed accounts receivable functions by applying all customer payments to invoices in software system and reconciling bank deposits in QuickBooks.- Invoiced customers for array of services (filtration units, commissions, rentals, etc.)- Oversaw VendMax, proprietary software system database for 800+ customers (products, pricing, new customer set up, scheduling, invoicing, receipts, receiving payments, statements, etc.)- Scheduled driver delivery routes, dispatched service calls, and provided phone support.

- Daily workflow included: building all orders for vending and coffee drivers, receiving and verifying freight from vendors, stock and product rotation.- Supervised warehouse assistant to ensure completion of job duties and clean warehouses.- Completed warehouse zoning of products.- Conducted monthly inventory count and reconciliation.- Counted inventory and order product from 15 vendors on weekly basis. Reviewed large buy-in opportunities for cost efficiency.- Operated forklift for all purposes (loading/unloading trucks, transferring pallets on and off 20-25 ft racks, etc.)

Chick-fil-A is all about people. Employees are required to specialize in the area of being 'others' focused. Its foundation of customer service relies on a principle called the "4-Cour": speak enthusiastically, make eye contact, share a smile, and stay connected.