• Lead one-on-one product implementations for small business to enterprise clients across multiple products.• Manage roughly 50 assigned implementation projects on an ongoing basis. • Effectively ran implementation for 200+ clients.• Implement client as assigned and maintaining close client relationships to ensure all requirements and deadlines are met. Guide onboarding with strong project planning and accountability and manage the entire process (calls, education, training, timing, requirements, expectations, project adjustments, and deadlines).• Gather and review client business practices to define and execute on delivery and implementation plans. Collaborate with clients to guarantee understanding of current processes, product features, and solutions in improving product adoption. Provide guidance and support by leveraging product expertise and industry best practices.• Conduct one-to-many product implementation education sessions for clients.

• Provide exceptional support for our platforms and associated services. • Respond to phone calls, emails, and web forums to answer client inquires and troubleshoot issues clients face when using PayScale products.• Deliver on-demand product training to clients.• Utilize support tools and resources necessary to get the job done including calls, email, Slack, and Salesforce.

• Drive revenue growth through outreach emails & phone calls with a focus on qualifying marketing-generated leads and setting appointments for the sales team.• Experience with tools such as SalesForce, SalesLoft, Outreach, and other sales tools.• Execute established daily cadence of prospecting and conversations to qualify and create new Sales Qualified Leads.

• Upsell promotional items and successfully answer questions by demonstrating extensive product knowledge.• Courteously handle complaints or dissatisfied guests and ensure guest satisfaction.• Successfully find the most efficient way to multitask in high demand and high stress situations.

• Managed stockroom by leading a team of three to six people at a time. • Collaborated regularly with management to ensure standards were upheld and goals were set for team members.• Maintained stockroom cleanliness and organization.• Oversaw transfer and shipment processes to support stockroom efficiency.• Assisted in the preparation of weekly stockroom audits.