Brandon Breach Email & Phone Number

Sandy, Utah, Us

• Develop, implement, and monitor day-to-day operational systems and processes to ensure that daily operations are aligned with key business objectives and strategy.• Devise operational, marketing, and business strategies for increasing revenue, profit margin, and market share in both B2B and DTC channels by monitoring and evaluating industry trends, customer drivers, and internal data. • Oversee fulfillment, purchasing, sales, customer service, and marketing departments, ensuring each is reaching goals set by departmental and company leadership.• Lead multi-functional teams on high-level projects focused on organizational change, process redesign, and organizational efficiency.• Develop and maintain key relationships with high-level B2B accounts including retail dealers, retail distributors, promotional products distributors, and end-users.

• Led the proposal, development, and maintenance of an eCommerce (Shopify) website which yielded a significant revenue boost in its first year.• Recommended, led, and implemented a new online rental reservation system and process that attributed to an increase in rental revenue of 19.5%.• Championed a comprehensive website revamp project that more than doubled annual unique visitors through a concentrated effort on SEO optimization and mobile-friendly UX.• Created and oversaw a brick-and-mortar customer review process that significantly multiplied the number of 5-Star Google reviews over a span of two years.• Managed Google PPC ad account and increased average CTR for critical search campaigns from 2.21% to 8.99%.

• Managed daily operations across retail, rental, and tuning divisions.• Directed the recruitment, training, and oversight of dynamic and cross-functional teams, expanding to 30+ members during the peak winter season.• Revitalized the organizational infrastructure with more streamlined approaches for recruitment, training, scheduling, and internal communication.• Engaged in comprehensive data collection, cleaning, and analysis to tackle operational challenges.• Generated over 500 5-Star Google reviews.• Boosted the stores revenue consistently by an average of 20% per annum.• Spearheaded the inception and ongoing management of a summer rental operations program.

• Helped oversee daily operations of the ski rental department, ensuring the highest level of customer service and satisfaction.• Assisted in training and development of new ski technicians, fostering a culture of continuous learning and improvement.• Utilized in-depth knowledge of ski equipment to provide personalized fittings and recommendations for customers of all levels.• Resolved customer complaints and queries promptly, maintaining the store's high reputation for customer service.• Performed regular inventory checks, ensuring adequate equipment availability throughout the season.• Collaborated with the store's management team on strategic planning and budgeting to maximize the department's profitability.• Actively participated in promotional activities, contributing to an increase in rental department revenue.

Logan, Ut, Us

• Provided and informed customers with manufacturers recommendations, product knowledge, and vehicle maintenance information • Work with a team• Completed specialized classes, certification, and training• Serve as 5 different positions: Courtesy Tech, Upper Bay Tech, Lower Bay Tech, Customer Service Advisor, and Team Leader

• Performed price checks and found products for guests and checked backroom for non-inventory stocked items• Bagged groceries with trained technique and loaded groceries into customer vehicles• Interacted with hundreds of customers per day and helping them find desired items • Completed monthly customer service and store leadership training

Master Of Business Administration - Mba, Marketing

Bachelor'S Degree, Business Management W/ Emphasis In Operations & Supply Chains

Associate Of Science - As, Business Administration And Management, General

Education record

High School Diploma