• Subject matter expert for assigned platform.• Manage platform by identifying, investigating, and analyzing product quality/service concerns.• Reporting product quality/service concerns through Quality Information Reports (QIRs).• Review data sources: Warranty, Techline, Customer Care, and social media, and develop action plan for quality improvement as needed.• Validation of countermeasure effectiveness through analysis of available data sources, including comeback analysis.• Escalation of high priority issues to management for further review with engineering teams.• Support Techline and Customer Care with quality advice as needed to prevent comebacks and potential repurchase(s).• Coordination and preparation of publications, including, but not limited to: draft reviews, procedure/labor time assessments, confirmation of required service parts, and verification of affected population; including tracking of any potential comeback cases and/or cases after countermeasure. • Coordination of field investigations through potential quality concerns in collaboration with Korea/North American engineering teams• Support regular meetings with field personnel and monthly plant quality meetings.• Maintain and improve performance in studies such J.D. Power Initial Quality Study (IQS), Vehicle Dependability Study (VDS), and Consumer Reports Reliability Rankings.• Leveraging customer quality metrics (IQS/VDS) associated with assigned platform(s) to improve customer perception of quality, including verbatim review, performance/trend assessment, ownership experience improvement proposals, and customer education material review.• Support customer clinic activities and leverage the voice of the customer for quality improvements.• Product audits through plant audits and (POD (Point of delivery)) / (POE (Port of Entry)).• Collaborate with Port Service Engineering team to communicate and present findings with plant head of departments (HODs).

This position is responsible for the accurate review and authorization of dealer warranty claims to ensure compliance with Kia Motors America, Inc (KMA) Service Policy & Procedure and/or as directed by management. This position directly provides dealer support and direction to dealers with warranty repairs that impact Kia customers in addition to alerting management of any issues with KMA Service policy that can negatively impact dealers or customers. Timely & accurate dealer warranty claims review/adjustment in accordance with KMA Service Policy & Procedures, Warranty Claims Manual procedures and general service operations procedures.Identify opportunities to improve warranty claim submission policy & procedure and/or service repair procedures to reduce excessive or unnecessary warranty expense.Special project support as needed or required to achieve department objectives or goals (i.e., dealer training, field training, dealer warranty help desk support, dealer labor rate reviews, parts mark-up requests, etc.)

Process both small and large scale warranty claim auditsReview claims for excess payment including duplicate repairs, overlapping labor, and excessive parts while investigating system edits during the audit processReview parts and claims to validate compliance with proper diagnosis procedures, claim submission procedures, and compliance with TSB's or TSB part flagsConduct claim chargeback decisions based on knowledge of warranty policy, training, and vehicle technical experienceConduct parts physical inspection and testing based on audit criteriaAssemble audit findings and create summary reports for the warranty and field management

Assisted in the startup of Hyundai Motor America's new Consumer Affairs consolidation; as the Regional Consumer Affairs SupervisorSupervised Western & Eastern Regional Consumer Affairs AssociatesAuditing responsibilities: payroll records approvals, company check requests approvals, social media response approval, warranty claims review, lemon law claims review and determinations, reimbursement requests, quality assurance, goodwill, and adherence of warranty/campaign/recall/TSB'sPrepared departmental contracts for attorney approval; further, organized and code all documents related to due diligence for acquisitions or lemon law, BBB, and Attorney General claimsEnsured compliance of warranty and service policies and procedures by authorized dealerships; as well as, auditing Consumer Affairs cases for quality assurance and customer satisfaction

- Managed E-commerce Sales, Marketing, Warranty and Product Development for off-road divisions. - Auditing: inventory management, order to levels, warranty returns, inbound and outbound LTL (light truck load) shipments, and reporting. - Logistics and technical supporting for SCORE & BITD Off-road racing, co-pilot navigation for team #1721.

- Successfully led and managed key projects which resulted in positive outcomes within store, district, regional levels, and divisional levels.- Monitored and audited multiple databases to maintain compliance within state, federal, company policies, financial, operational, compliance.- Planned and executed DIY & Commercial operations ensuring success with customers and Dealerships. - Established and represented two brand new commercial operation programs; both, Los Angeles county and Orange county.- Managed warranty claims for parts and labor on a daily basis; led and developed team for additional support.- Conducted weekly, monthly, quarterly, and annual audits to ensure financial success of Profit & Loss summary.- Resolved and reported issues identified during audits and assist in developing appropriate corrective action plans.

- Vehicle customization, modification, and installation. Race truck preparations for desert and exposition events.- Provided onsite product development and marketing strategies for off-road community/store; as well as, maintained shop supplies, parts & replenishments.

- Executed scheduled, routine maintenance, and repairs; for vehicle service; assisted ASE Master / MDT Technicians with diagnosis and repairs. - Attended Toyota T-Ten Technical training program; and, TIS (Toyota Information System) Experience

- Executed scheduled and routine maintenance for vehicle service; researched and provided sales support.- Conducted auditing for inventory, equipment, equipment maintenance, and safety compliance; as well as, shop supplies, parts, and replenishments.