Brandon Bunce Email & Phone Number

Irmo, Sc, Us

Dallas, Texas, United States

- Lead investigations on Akamai's Guardicore Micro segmentation and Zero Trust product for customers and resolve technical issues in a timely manner.- Provide guidance to Guardicore on FedRAMP initiatives, ensure compliance.- Build and maintain strong relationships with large enterprise customers, acting as their primary point of contact for technical inquiries and issues. - Working closely with Engineering, Software Development and DevOps teams on customer issues. Coordinate live sessions with Engineering as needed to resolve issues as required.

Plano, Texas, United States

- Lead a team of 12+ USG Technical Support Engineers with various specialties (Cortex XSOAR, Prisma Access SASE, NGFW Strata, Focused Services Plus Designated Engineers).- Familiar with Federal Risk and Authorization Management Program (FedRAMP) as it pertains to US Government customers and Palo Alto Networks equally.- Escalate issues with Product Development and Product Management teams as needed.- Meet with customer leadership as needed as an escalation resource.- Coach and mentor engineers to foster career growth and development.- Plan and develop training plans for entire USG team (60+ personnel)- Continue to grow technical skill set to remain up to speed on technology to assist engineers as a technical and non-technical resource.

Plano, Tx

Plano, Tx

- Manage support cases in a timely manner to ensure issues are recorded, tracked, resolved, and follow ups are done accurately.- Perform root cause analysis and provide detailed report on the failure analysis to customers.- Researched and developed signatures for Internal tools to improve issue matching patterns, improving overall troubleshooting speed for TAC engineers.- Mentor and assist team members, as well as members of other teams on a frequent basis.- Provide assistance with Palo Alto Networks firewall advanced configuration and deployment, as well as Panorama platforms (VM, M-100, M-500). Provide guidance and best practices when applicable.- Track issue reports and work with Engineering to correct identified issues while keeping customers updated on progress and status.- Set up and deploy lab replications to reproduce issues related to Palo Alto Network platforms and PAN-OS.- TCP/IP networking knowledge of DHCP, DNS, IPSec (IKEv1 & IKEv2) SSL & SSL Decryption, ARP.- Working knowledge of SAML based authentication, as well as TACACs+.- Analyze packet captures in WireShark to identify behavior on a packet by packet basis.- Deployed several methods of authentication via lab replications to firewalls and Panorama, to include LDAP, RADIUS, Kerberos, and certificate based authentication (machine and client based).- Working knowledge of GlobalProtect application, including configuration, troubleshooting issues encountered.- Perform advanced troubleshooting and diagnostics of events as needed to identify issues with connectivity, configuration, or other types of problems.- Provide on-call support 24x7 on an as needed basis.

Virginia Beach, Virginia

- Troubleshoot and repair Microsoft Windows operating system problems- Troubleshoot and repair Microsoft Office software problems- Perform Inventory Management- Troubleshoot and repair network problems- Use Microsoft Active Directory in account creation/disable, password reset and group membership- Eradicate malware and other miscellaneous IT duties as required

Virginia Beach, Va

- Learned several current "Best Practices" for the field.- Write scripts to reduce time needed to perform administrative duties.- Spent time learning and developing scripting skills, primarily PowerShell - Image University machines to keep systems running optimally and reduce unneeded software on regular basis.- Learn and develop skills for penetration testing, as well as refine skills for security based environments.- Respond to student/faculty/staff members issues with computers with various software from Citrix, Microsoft Office, homegrown software as well as operating system incompatibilities with ECPI websites.- Develop method to broadcast images across the network to specified subnets via uFTP.- Authored Work Study hand guide to reduce spin-up time for fellow work studies with troubleshooting issues. - Work extensively with active directory for student accounts- During slow periods, work on personal growth for certifications and work towards perfected skills learned while in class (Network Security, System Administrator, Server Administrator concepts)

Mcguire Afb New Jersey, Kunsan Ab, Korea & Mountain Home Afb Idaho

-Configured and managed network perimeter defenses preventing unauthorized access.-Directed a 23 personnel shop as Non Commissioned Officer in Charge for Theater Deployed Communications; ability to set up a communication outpost anywhere across the globe in 24 hours- Enforced DoD and AF security policies ensuring CIA, and reliability of network: 99.9% network up-time- Worked within an Incident Response Team, first responder to any real or perceived incidents with unclassified, sensitive or classified information. - Performed the role of Active Directory Administrator/Server Administrator/GPO Administrator to meet organizational needs for the mission at hand.- Performed additional duty of LRA (Local Registration Authority) certifying individuals and granting secure CACs to authorized individuals.- Worked as Base Equipment Custodian Officer (BECO) managing, inventorying and replacing when needed over $10 million dollars worth of computer devices and equipment.- Performed squadron level training (100-250 personnel) to all organizations about proper security techniques and safe practices when dealing with unclassified/sensitive/classified data.- Performed eEye Retina Scans and GFI LanGuard scans to identify weaknesses/vulnerabilities on enterprise network, and fixed all findings.- Wrote several OI's (Operating Instructions) for all commonly used software to reduce spin-up time for new employees. How-To guides with in-depth instruction to aid with performing duties required on the job.

Mcguire Afb, New Jersey

- Routinely scanned for network vulnerabilities, eliminated any and all identified security weaknesses.- Configured and managed network perimeter firewall and proxy server to prevent unauthorized network intrusions.- Assisted in the development of local security policies and strategies to counter identified network security threats.- Conducted weekly Antivirus scans of network to protect all devices.- Performed and analyzed Phoenix Scanner (vulnerability scanner) results, patched over 180,000 vulnerabilities- Imaged over 800 computers with baseline 'Standard Desktop' image to meet Air Mobility Command requirements.- Managed the base's computers (over 6,000 assets), ensuring they were always up to date with AV software and definitions to reduce risk of malware.- TCNO (Time Compliant Network Order) Technician, applied fixes to computers for any recently discovered vulnerability quickly (within 24 hours)- Developed new training plan to aid new Airman with more efficient training in a shorter amount of time.- Supported base VPN and troubleshot connectivity issues, kept access up for remote users over 99.9% of the time.- Responded to malware incidents, reviewed logs, and pinpointed the origination of threats, modified security devices to eliminate the possibility of reinfection.- Investigated Classified Message Incidents (CMI), and performed sanitation of machines when necessary to guarantee information confidentiality.