• Designed and developed over 13 custom workflows and apps including a custom Change/Issue management workflow, a budget to expense tracker, and Learning Management System.• Managed the implementation of Nuvolo/ServiceNow with the vendor partner and took over support after go-live.• Drive continuous improvement by working with users and management to implement over 100 enhancements and solve day to day issues and business needs.• Created best practices and set operational processes with direct collaboration with management.• Managed and trained a junior support specialist in basic development, data imports, and other Help Desk duties.• Customized table schemas in the Nuvolo Mobile app to streamline the user’s data loads leading to faster synchronization times.• Used REST to integrate with 3rd party services like Slack and SQL Server Crystal Reports runtime.

Maintained our AIMS database and produced reports as needed. As Coordinator I also provided end user support and I was the liason between InterMed and 3rd party IT groups. Project Manager and Team Lead for the migration to ServiceNow/Nuvolo.• Managed end user support and reporting to management and our customers.• Managed 3rd party IT vendors to ensure timely responses to user needs, increasing employee satisfaction.• Provided training to 50+ employees and helped craft best practices for ensuring data standardization. • Cleaned and imported new customer data into the CMMS (AIMS).• Reconfigured user account security, reducing the number of erroneous entries in master tables.