Throughout my career, I have contributed to impacting business outcomes through effective organization, prioritization, team/leadership development, execution of key projects, and outstanding customer service. For over 9 years, my skills and qualifications have been developed through a rich customer success-oriented industry where I have gained experience in Market IT Management and was trained and developed through hands on and subject course learning. With this knowledge I am able to grasp technological concepts, software, and products with ease, being able to quickly become a Subject-Matter Expert who also has the skills to train and develop others.In my past work experience as the Front Office/Customer Success Manager, I had many opportunities to provide recommendations and implement product development that helped product ROI and the overall customer experience. I have been recognized for outstanding customer service and have managed projects worth up to $700,000. My determination to bring cross-departmental harmony and open lines of communication into the workplace has established my character as one that is friendly, easy going, trustworthy and loyal. 𝐀𝐂𝐂𝐎𝐌𝐏𝐋𝐈𝐒𝐇𝐌𝐄𝐍𝐓𝐒𝐏𝐫𝐨𝐣𝐞𝐜𝐭 🅼🅰🅽🅰🅶🅴🅼🅴🅽🆃• Executed a $750,000 network hardware upgrade on a 160k sq. ft. conference space, replacing access points, wireless controller, and implementing bandwidth shaping appliance for comprehensive network visual and management. • Managed a $500,000 PCI Tokenization Hardware Replacement project (chip and pin) that would increase transaction security.• Built File and Print, and Point of Sales servers for migration from Windows 2008 to Windows Server 2016.• Named Subject Matter Expert in the check-in CMS and payment processing PMS systems, that tracked customer engagement and satisfaction indicators.𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 🅼🅰🅽🅰🅶🅴🅼🅴🅽🆃• Awarded Property Customer Loyalty Champion after hitting Customer Loyalty program enrollment goals 3 years successively.• Trained entire Front Office team made up of 50 personnel on efficient customer experience processes. • Received special recognition directly from the Marriott International CEO for outstanding customer service.• Manager of the Quarter, 2018 for outstanding performance.𝐀𝐑𝐄𝐀𝐒 𝐎𝐅 𝐄𝐗𝐏𝐄𝐑𝐓𝐈𝐒𝐄• Customer Service/Success • Hiring/On-boarding/Training• Project Development/Management• Scalable Process Development• Analytical Skills• IT Background• B2B/B2C Experience• Detail/Process Oriented• Communication/Interpersonal Skills