Brandon Carmody Email & Phone Number

Kirkland, WA, US

Redmond, Washington, US

Vancouver, WA, US

• Implemented, secured, and provided ongoing support for Microsoft 365 environments, encompassing e-mail, Azure, SharePoint, OneDrive, and Intune.
• Delivered technical assistance both remotely and in-person for a diverse range of hardware, software, and customer-specific applications.
• Installed and managed cybersecurity tools, including Multi-Factor Authentication (MFA), endpoint detection & response, end-user training, security policies, password managers, and Microsoft 365 hardening.
• Proficient in troubleshooting wireless and VPN connectivity issues, ensuring seamless network access.
• Diagnosed and resolved hardware and software issues, performing repairs and recoveries as needed.
• Executed software upgrades and installations, ensuring system compatibility and optimal performance.

Bellevue, Washington, US

• Maintain responsibility for documenting procedures, troubleshooting steps, and accurate records of hardware/software inventory, system performance, and support requests.
• Adhere to established processes and best practices while setting up workstations with computers and necessary peripheral devices, such as routers and printers.
• Support the adoption and optimal utilization of computer systems, software applications, and emerging technologies by developing comprehensive user guides.
• Foster and maintain collaborative working relationships with vendors to facilitate RMA processes and ensure timely and efficient resolution of product issues and returns.
• Employ technical expertise to efficiently set up and configure mobile devices, including smartphones and tablets, within the Verizon MDM system; ensure secure access to company resources and applications.
• Install, configure, and manage software and related functions in line with specifications.

• Performed both on-site and in-house repairs of medical equipment for physicians as well as coordinated and performed equipment installations at client offices; provided product support.
• Drove the sale of new and used equipment to both new and existing customers.
• Played a key role in developing and implementing new and modern business practices.

New Taipei City, Taiwan, TW

• Educated customers on products and provided assistance in identifying best products for needs.
• Assisted customers with technical issues via email, live chat, and telephone.
• Researched, documented and escalated cases to higher levels of support as needed.
• Collaborated with Level 1 technical support specialists to ensure the efficient resolution of escalated support calls.
• Earned recognition for exceptional performance in all areas, such as call monitoring, attendance, ticket resolution, and more.

Bothell, WA, US

• Engaged with colleagues and stakeholders to resolve an outstanding network security issue for a key client by installing upgrades, implementing security protocols, and ensuring PCI compliance.
• Directed and performed installation and migration of new ESXI virtual servers in the data center and installed RMM software to optimize company systems to support client operations.
• Aligned objectives and bridged communications with management to migrate to a new network infrastructure for future company expansion and web-hosting services.
• Standardized resolutions for common issues via inbound call, email, and tickets while delivering both on-site and off-site troubleshooting and customer support.
• Held accountability for documenting system policies, procedures, and software licenses for internal and external users using in-house developed software.
• Strengthened security by implementing infrastructure enhancements, such as setting up high availability firewalls and creating secure wireless networks separated from the main network.

• Entrusted with maintaining and updating the company website and assisting clients with tracking, placing, and updating online orders.
• Utilized technical knowledge to provide high-quality technical support for computer systems and office electronics, including desktops, servers, smartphones, laptops, tablets, printers, and routers.
• Coordinated and managed shipping and receiving for all incoming and outgoing orders/equipment; used machinery and platelets to move merchandise up to 1,000 lbs.
• Assisted with initial instrument setup and equipment lane install for customer offices.

Bothell, Washington, US

• Expanded professional skills by designing, distributing, and setting up computer systems for networking classrooms using WDS.