Brandon Ching Email & Phone Number

Phoenix, Arizona, US

Phoenix, Arizona, US

Phoenix, Arizona, US

Arlington, Virginia, US

• Client: Health Choice Arizona/Steward Healthcare
• Brought in to document and design workflows due to a recent acquisition/merger then implement the workflows into a CMS system to create automated tasks
• Work with the Quality Improvement team and other involved departments to understand the processes for various Quality metrics reporting such as HEDIS, STARS, and various AHCCCS requirements
• Document the steps using process maps which include data collection steps and the approval process for these regulatory reports
• If processes aren’t in place, work with the teams to create a process to be used going forward
• Identify any gaps in the processes and suggest areas for improvement

Phoenix, AZ, US

• Act as the liaison between the Business Teams and the IT Developers and gather the necessary requirements to help build the ideal solution
• Understand the Business needs by learning their current process as well as their desired future state
• Lead requirements gathering sessions to create requirement documents and user stories based on the Business needs and work with the Developers to help them understand what the Business is asking for and the best.
• Responsible for several projects at a time which include a variety of solutions including software enhancements and bug fixes, Data Warehouse migration, Web Development, and revamping the company’s intranet site

Honolulu, Hawaii, US

• Work closely with multiple vendors, the PMO department, and technical teams to design, implement, and support both large and small scale projects for the largest Women and Children Hospital in the Pacific
• Initiate, plan, design, and oversee implementation and integration of new hospital devices and systems
• Involved in requirement gathering sessions with the hospital staff; Creating high level Business Requirement Documents, translate specifications into a process that includes logical design, testing, change management.
• Troubleshoot issues encountered by the users and provide the Leadership committee with updates and resolutions
• Provide super user training and documents for new systems and processes
• Ongoing user access and system maintenance and optimization for various systems

Franklin, TN, US

• Support and train the Hawaii Call Center locations with implementation and issues for various internal and 3rd party applications and telephony platforms;
• Performed assessments (Gap, Risks, Products, Infrastructure), managed scope, gathered business and functional requirements and call center projects.
• Liaison with all clinical teams with workflows and processes to ensure new campaigns and procedures run smoothly, business needs are met, and can be supported by the Workforce Solutions team.
• Created ongoing daily, weekly, and monthly trending reports to monitor outbound campaign penetration/inbound call volumes and connectivity and member data clinician call results to be presented to management and stake.
• Provide daily dashboards with clinicians’ performance data to management.
• Created and implemented downtime processes for system issues giving the ability to effectively and quickly communicate root cause to appropriate levels of the organization.

Franklin, TN, US

• Project management and coordination of HEDIS improvement and other Healthcare Quality initiatives which include call campaigns, mailers, and other various HMSA member outreaches; Includes completing project proposals.
• Work closely with the internal Healthways Solutions Team and external product vendors to develop the best solutions for member outreaches; Involves requirements gathering, analyzing data, and determining programs that.
• Facilitate weekly meetings involving leadership representation from essential areas throughout the company to addresses current and future Healthcare Quality Improvement projects
• Create various forms, documents, and workflows to help streamline processes within the department
• Extract and analyze patient claims data to determine the effectiveness of prior campaigns or the best approach for future campaigns.

Honolulu, Hawaii, US

• Subject matter expert for ASBnet/Banklink (Fiserv Online Business Banking website) and other applications used by Cash Management and their customers; Includes troubleshooting issues with failed transactions.
• Supported Cash Management products such as Fed Sweeps, ZBA, ACH/EDI, and Account Analysis
• Work closely with core system vendors and various areas of the internal Technology Solutions team to implement new products, upgrades and fixes
• Support the Cash Management department by gathering business requirements through research and analysis and developing new processes to improve efficiencies
• Work with application vendors and users within the business unit to define issues within various systems/applications and to implement a fix whenever possible
• Run and coordinate end user and regression testing on various applications; Composed test scripts system testing and document the results to present to the Change Control Committee

Honolulu, Hawaii, US