• Delivered strategic recommendations to improve customer engagement throughout the post-purchase journey for an insurance provider• Translated insights from customer and agent focus groups into actionable strategies for implementation in both the immediate and long-term stages of the insurance post-purchase journey• Prepared for and assisted in facilitating a successful client workshop that refined and prioritised ideas for future initiatives• Designed Figma mockups for various digital channels (e.g., app, EDM) to effectively communicate and visualise ideas, supporting informed decision-making• Articulated and presented design rationale in reports and slide decks to enhance client understanding of key concepts and ideas

• Multitasked kitchen and front-of-house responsibilities, ensuring prompt service of desserts in a fast-paced café• Addressed customer needs and resolved complaints, delivering exceptional service to enhance customer satisfaction

• Collaborated with kitchen staff to ensure prompt service of food in a fast-paced restaurant• Maintained cleanliness of the kitchen, seating area, and restrooms to uphold hygiene standards• Received and organised stock to support business operations

• Designed engaging brand collaterals for various channels, including EDMs, social posts, and websites, to help drive client campaign objectives

• Supervised the issuance of arms, ensuring operational efficiency• Collaborated with army personnel to successfully deliver the 21-gun salute for Singapore’s National Day Parade in 2019• Organised a cohesion to build camaraderie among team members

• Engaged customers with entertaining tricks, such as tossing ice cream, to create a memorable experience

• Transcribed interviews for the documentary 'There Was a Time' to create captions, enhancing viewer understanding and ensuring accessibility