Brandon Chui Email & Phone Number

San Francisco, California, US

San Francisco, California, US

San Francisco, California, US

• Diagnosed, triaged and resolved technical issues for customers. Collaborated closely with Customer Success to provide dedicated support and strengthen customer relationships
• Led weekly meetings with product and engineering managers to prioritize requests and align productdevelopment with customer needs
• Collaborated with customers to understand their business requirements and objectives for Shippo APIimplementation, and worked with their developers to ensure seamless integration and reliable functionality
• Designed and documented repeatable processes for issue diagnosis including slack-bots / channels, scripts and tools to improve resolution time for customers
• Developed an internal Python tool to convert customer spreadsheets directly into Shippo-formatted files, resulting in time savings of 75% for the Business Development team
• Onboarded and trained all new Technical Support team members on the Shippo platform and essential tools

San Mateo, California, US

• Designed and built a React component library enabling retailers to create fully customizable experiences using feedback modals, notification centers, and marketing components.
• Improved product scalability and quality by converting legacy components into TypeScript with custom React hooks and GraphQL
• Wrote Enzyme/Jest unit tests with 100% code coverage ensuring components maintain data, design styles, and user interaction integrity.
• Leveraged Storybook to maintain and modify dynamic UI components

San Mateo, California, US

• Built custom notification emails and tracking web pages for 100+ retail customers optimized for unique brand and design requirements
• Streamlined product scalability by designing baseline templates with built-in flexibility for customizations based on customer pricing tiers
• Created internal tool that leveraged brand libraries to automate building 10+ variations of standard email templates
• Drove front-end best practices for supporting components, implementation, and documentation for email code base
• Implemented feature requests for existing products based on customer feedback
• Worked with cross-functional teams including product and customer service to ensure customer satisfaction of technical implementation

-Coordinated and executed drills for a travel club volleyball team of 12 student athletes-Assessed individual players needs and developed 1-1 programs to improve fundamental skills

Deerfield, IL, US

- Leading Pharmacy Technician in charge of work distribution between three other technicians and interns-PTCB (Pharmacy Technician Certified Board) course instructor for 50+ Walgreen's team members- Streamlined pharmacy productivity by improving drug accessibility, computer efficiency, and workflow- Supported pharmacist by databasing and dispensing.

- Reviewed transmittal and image data from global clinical sites to ensure data consistency and accuracy- Compared lateral thoracic and lumbar spine X-rays to ensure proper acquisition and anatomical coverage- Entered patient demographic information and processed X-ray images into study database- Prepared study documentations and X-rays films for archival

- Measured intracranial volume and whole brain volume on longitudinal MRI scans- Reviewed analysis output and identified outlier cases for supervisor’s review- Performed quality checks on American College of Radiology MRI Phantom scans to ensure scanner and image acquisition performances from clinical sites

Pharmaceutical Chemistry, Pharmaceutics And Drug Design

Computer Software Engineering