• Diagnosed, triaged and resolved technical issues for customers. Collaborated closely with Customer Success to provide dedicated support and strengthen customer relationships• Led weekly meetings with product and engineering managers to prioritize requests and align productdevelopment with customer needs• Collaborated with customers to understand their business requirements and objectives for Shippo APIimplementation, and worked with their developers to ensure seamless integration and reliable functionality• Designed and documented repeatable processes for issue diagnosis including slack-bots / channels, scripts and tools to improve resolution time for customers• Developed an internal Python tool to convert customer spreadsheets directly into Shippo-formatted files, resulting in time savings of 75% for the Business Development team• Onboarded and trained all new Technical Support team members on the Shippo platform and essential tools• Constructed SQL queries to troubleshoot the root cause of customer issues by identifying and extractingrelevant data

• Designed and built a React component library enabling retailers to create fully customizable experiences using feedback modals, notification centers, and marketing components.• Improved product scalability and quality by converting legacy components into TypeScript with custom React hooks and GraphQL• Wrote Enzyme/Jest unit tests with 100% code coverage ensuring components maintain data, design styles, and user interaction integrity.• Leveraged Storybook to maintain and modify dynamic UI components

• Built custom notification emails and tracking web pages for 100+ retail customers optimized for unique brand and design requirements• Streamlined product scalability by designing baseline templates with built-in flexibility for customizations based on customer pricing tiers• Created internal tool that leveraged brand libraries to automate building 10+ variations of standard email templates• Drove front-end best practices for supporting components, implementation, and documentation for email code base • Implemented feature requests for existing products based on customer feedback • Worked with cross-functional teams including product and customer service to ensure customer satisfaction of technical implementation

-Coordinated and executed drills for a travel club volleyball team of 12 student athletes-Assessed individual players needs and developed 1-1 programs to improve fundamental skills

- Leading Pharmacy Technician in charge of work distribution between three other technicians and interns-PTCB (Pharmacy Technician Certified Board) course instructor for 50+ Walgreen's team members- Streamlined pharmacy productivity by improving drug accessibility, computer efficiency, and workflow- Supported pharmacist by databasing and dispensing prescriptions to patients

- Reviewed transmittal and image data from global clinical sites to ensure data consistency and accuracy- Compared lateral thoracic and lumbar spine X-rays to ensure proper acquisition and anatomical coverage- Entered patient demographic information and processed X-ray images into study database- Prepared study documentations and X-rays films for archival

- Measured intracranial volume and whole brain volume on longitudinal MRI scans- Reviewed analysis output and identified outlier cases for supervisor’s review- Performed quality checks on American College of Radiology MRI Phantom scans to ensure scanner and image acquisition performances from clinical sites