Ensured all relevant project documents are stored in a controlled manner and maintain a controlled log and/or document indexPlanned, coordinate, and execute the Document Control / Management processes for assigned projectsProvided support in the control of project documents and records per GE’s internal Control of Project Documents and Naming and Storing proceduresSupported folder administration and maintenance of managed documents for multiple projectsUsed reasonable efforts to ensure alignment with GE in-house processes and procedures including those in-house processes and procedures supporting GE customer’s specific requirementsSupported and managed documentation received between multiple engineering groups, project managers, engineers, supply chain, vendors, GE, manufacturing department, sourcing, quality assurance department, finance, sales, services and all common interfaces of a project Performed electronic and hard copy receipt, recording, tracking, reporting, and disposition of project documents in a timely manner to ensure all project documents are up to date (transmittals scanned, copied, printed and stored Maintained multiple e-mail accountsCompiled, checked, collate, format, issue and support creation of project documents (drawings, specifications, data books, datasheets, document packages, logs, catalogs, supplier documents, manuals, any project-required documentation) Ensured latest document revisions are delivered to manufacturing supervisors and obsolete drawings are retrieved

Ensure all teams and CSR perform quickly, efficiently and accurately in response to inquiries, determining best resolution method for each contact. Work in a high volume production/quality-based environment using a wide range of personnel knowledge. Schedules and modify appropriately and timely as necessary based on historical data regarding volume of answer questions, recommends and implements corrective procedures to address and proactively reduce customer complaints. Provide communication and follow up to ensure CSR are fully informed of all new information related to products, procedures, customer needs and Agency related issues, changes or actions. Access computer to compile work volume statistics for accounting purposes and to keep records of customer service requests and complaints. Determine work procedures, prepares work schedules, and expedites workflow. Problem solves and maintains harmony among CSR. Prepare composite reports from individual CSR. Meet other duties and expectations as assigned.Supervising production teams in customer service environment, proven experience providing service in programs strongly preferred. Reviews calls to monitor the customer experience and subordinate statistics. Monitor service calls to observe employee demeanor, technical accuracy, and conformity with agency policies. Monitor individual, team and call center results to identify and act on both positive and negative performance trends to ensure attainment of contractual obligations and performance targets.

• Provide active incident management for the MHS Service Desk assisting a user base of over 9.1 million active duty, civilian, dependents, and retiree beneficiaries with application related issues.• Participate on several virtual work teams and provide multi-site operations support initially as a team member and now as an applications support team leader.• Demonstrates strong and effective customer focused and desk-side support skills needed to provide IT customer call center support for a variety of military medical applications.• Provides support for several key ITIL process management areas including Incident and Knowledge management; determining incident priorities, assigning incident records in Remedy, and ensuring expedient incident resolution for first call resolution whenever possible.• Demonstrated outstanding customer service and IT support skills in support of daily operations, using extensive background in applications support and also call center support tools including Avaya phone systems, BMC Remedy 7.6, and the MHSSD Excellence Dashboard.

Ability to successfully work on multiple, complex tasks and projects. Perform successfully on a virtual work team and support multi-site operations. Successfully work independently as well as the ability to lead others. Strong and effective Customer focus and desk-side support skills and experience. Understand and follow policies and procedures. Interact with the users in a professional and courteous manner.

Responsible for operating, maintaining, and performing organizational maintenance on catapults, arresting gear, barricades, and associated flight deck launching and recovery equipment. Supervised the movement, spotting, and securing of aircraft and equipment ashore and afloat; performing crash rescue, firefighting, crash removal and damage control duties in connection with launching and recovery of aircrafts