Brandon Craddock Email and Phone Number

• Lead development of project timelines, milestones, and communication plans for assigned efforts, working collaboratively with cross-functional teams from project launch through the contract lifecycle to ensure ongoing departmental engagement.• Defined and recommended Metric/Measurement for registration/enrollment fill-rate strategy, identifying and documenting key performance indicators with creation of Performance Measurement Plan• Managed and maintained the organization's digital communication channels, including the website, social media platforms, and email campaigns, to ensure consistent and impactful advertising of DEI learning offerings.• Monitored and analyzed communication metrics and feedback to evaluate the effectiveness of communication strategies and make data-driven recommendations to improvement marketing efforts.• Act as an action and communication liaison between the organization and learning & careers stakeholders, such as marketing teams, program updates, media outlets, strategic partnerships, and administrators to facilitate and drive the business objectives forward and maintain positive relationships.

• Led the development and implementation of interactive in-person, virtual and blended learning initiatives for global markets with an average range of $300K – $800k budgets.• Presented qualitative consultation to senior program executives & facilitators (moderators, professors & client stakeholders etc…) regarding delivery strategies, learner engagement, performance & learning objectives, and target KPIs.• Provided impactful consultation to clients that detailed technical functionality, configuration recommendations, and content development recommendations.• Manage multiple concurrent projects with multiple workstreams that require inputs from cross-functional stakeholders.• Coordinated with cross-functional stakeholders to facilitate administrative hyper-care for change management impacting global programs.• Improved SLA processes by 10%, moving the Needs Assessment / Scoping procedure into delivery in partnership with multiple stakeholders.• Experience Investigating, improving, documenting and training partner operations teams on ways to improve existing processes and fix process workflow through automation and streamlining.• Manage and escalate project risks and issues as appropriate and establish success metrics for projects and ensure performance is tracked and measured.• Measure the outcomes and outputs of projects and process improvement endeavors and leverage quantitative results to inform direction of the business.• Manage cadenced and periodic written updates/summaries and meetings on progress, open items, and next steps, work sprints.• Created qualitative end-of-program summaries on work completed including volumes, turnaround times and qualitative insights.

- Own the daily review and triaging of requests that come to the Learning Operations team for auctioning.- Follow and improve the current processes on moving requests through scoping and into delivery in partnership with multiple stakeholders.- Manage multiple concurrent projects and/or projects with multiple workstreams that require inputs from cross-functional stakeholders.- Manage and escalate project risks and issues as appropriate, and establish success metrics for projects and ensure performance is tracked and measured.- Investigate ways to improve existing processes and fix pain points through automation, and streamlining.- Measure the outcomes and outputs of projects and process improvement endeavors and leverage quantitative results to inform direction of the business.- Manage cadenced and periodic written updates/summaries on progress, open items, and next steps.- Created quarterly summaries on work completed including volumes, turnaround times and qualitative insights.

• Assisted in the production 15-17 global in-person and blended learning programs each year. Develop engaging, creative, and interactive learning experiences for global clients to improve individual and organizational performance and development.• Conducted QA reviews for all instructional media to ensure course work was structurally sound before final delivery.• Applied ADDIE processes to create, pilot, evaluate, and revise new courses. Successfully launched the first multi module executive education program for Berkeley-Haas.• Redesigned existing in-person courses with faculty to increase content efficacy and enrollments.•Provided learning strategy and implementation support for global clients to ensure synergy in skills, tools, and mindset.• Develop and track key performance indicators, measure, evaluate efficacy and utilize data to iterate on a strategy that will help to drive subsequent revisions on content strategy to improve performance.• Coached global senior executives on project presentations.• Acted independently to provide leadership and support on organization-wide strategic projects.• Led the development and implementation of new software designed to provide critical support to internal staff for testing, installing, and training on course registration software and learning management systems (e.g. Blackboard, Canvas)•Assisted in the implementation of the Student flagship product offering in Salesforce. Project included data migration, recruitment, enrollment, registration, course tracking, financials, and alumni management. Design and execute multiple enhancements for organization-wide roll out.

• Successfully developed, executed over 150 open enrollment and custom high-level executive leadership programs/conferences.• Dynamically charged with delivering value to all invested stakeholders'• Tracked and Reconciled detailed program logistics (i.e. proposals, design, invoicing, budgets, timelines, contracts, permits, vendors, travel & hotel arrangements, program literature, registration, on-site support, evaluations, post-program analysis etc.)• Implemented new procedural work-flow process that highlighted risk mitigation scopes that ultimately assisted in the reduction of operational cost and the increase in closing financial margins that impacted programs across the entire department.• Provided critical analysis and support to management in the implementation, installation, testing and training of registration & learning management software/platforms.

- Analyze blueprints, specifications, proposals, and other documentation to prepare time, cost, and labor estimates for projects and/or services.- Organize and maintain the job lead process- Review the Daily Pacific Builder to find job leads and generate new business- Organize and review invitation to bid and direct Contract Administer when to procure drawings and ensure completion of job-to bid forms and request for plan acquisitions- Select vendors or subcontractors, and determining cost effectiveness- Compute cost factors and prepare estimates used for management purposes such as planning, organizing, and scheduling work, preparing bids- Manage all bid communication including change orders and revisions- Review, compare and reconcile contracts to ensure that they conform to our bids and prepare them for review by Vice President of Estimating- Developing contract worksheets and budgets with cost and profit margins for projects- Review contracts and bids to determine and sell value engineering