• Provider Management: Monitor coverage, identify needs, source and recruit qualified providers, and manage their performance through training, coaching, and accountability. • Compliance and Onboarding: Oversee the recruiting process, transition approved providers to the Compliance team, and support them through the vetting and activation process. • Performance Analysis and Improvement: Review business metrics, identify opportunities, develop and implement action plans, and conduct regular business reviews with providers to share best practices and address improvement areas. • Field Operations and Relationship Building: Coordinate store visits, cultivate relationships with lead generators and store management, and identify and share best practices in various areas. • Process Improvement: Continuously seek ways to streamline and automate processes, both internally and externally, to enhance efficiency. • Initiative Execution and Support: Communicate and implement new initiatives, policies, and programs, and assist in resolving service issues.

• Develop plans and strategies to improve the overall performance of the branch. • Increase market presence through innovative sales techniques. • Work as a liaison with various Home Office representatives. • Coach and mentor a team of over 100 service professionals to provide quality in-home service. • Create goals and objectives for management team to assume added responsibility. • Total P&L responsibility.

• Managed, recruited, and trained employees across up to 19 retail store locations across 5 territories.• Successfully maintained sales growth across the region while opening new locations yearly.• Provided a working environment that promotes safety, customer service, teamwork, collaboration, integrity, productivity, and continuous improvements. • Worked closely with the training department to improve and develop effective courses to encourage career growth and employee retention.• Collaborated with senior executives to establish and execute regional sales goals.• Forecasted annual, quarterly, and monthly sales goals.• Assisted the sales team in developing and honing sales techniques.• Managed regional expenses and recommend improvements to contain costs.

• Collaborated with western divisional VP of sales and regional manager of merchandise sales to increase overall market share and sales objectives within 5-state region.• Grew and maintained 2 most important company growth engines: professional and installation sales.• Trained, coached, and motivated sales associates to increase professional and installation sales revenue.• Influenced sales team with goal to maximize sales revenue and meet or exceed corporate-set goals.• Developed specific plans to ensure long- and short-term growth.• Educated and trained sales team with presentations on strategies, seminars, and regular meetings.

• Maintained highest level of customer service and effective management of sales and growth, inventory, merchandising plans, expense controls, and management in all areas of store, including all personnel.• Provided oversight, supervision, and coaching to help team members achieve goals and improve customer service.• Recognized among top 10 in company’s store ranker: #8 in 2014, #6 in 2015, and #2 in 2016.• Finished #1 in company for store sales volume in 2016.• Produced 20% net-operating profit, one of highest profit per dollar in large-volume stores, by evaluating team and putting customer-focused employees in front-facing roles.

• Served customers by listening to their needs and matching those to specific products.• Kept management informed of activity through reports and regular check-ins.• Resolved customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

• Served aboard USS Dubuque among 300+ service members to assist and transport Marines during Operation Iraqi Freedom.• Received multiple naval awards for in-service achievements.• Followed objectives and supported team members and management.• Increased morale by providing outstanding service while providing desirable inventory for ship’s crew. • Received honorable discharge following commitment.