February 2005-March 2008 AAA Insurance-Emergency Road Service Specialist/Membership Sales/Assist/Product SpecialistHandled inbound emergency road service calls. Locating a members whereabouts and dispatching tow trucks out to assist them. Worked in the call receiving and dispatch areas. Once promoted to Assist , handled escalated emergency road service calls as well as answered questions and concerns about policy and procedure. Assisted in Membership Department. Taking payments and transactions as well as applying coverage’s to members accounts. Once promoted to Product Specialist, handled questions and concerns about call receiving and dispatch policies and procedures. Handled escalated calls from both departments as well as various other departments such as complaint department and field representatives and branches. Handled incoming customer advocates, teaching them call model as well as policies and procedures