Brandon Dodson Email & Phone Number

United States

•Maintained a 95% customer satisfaction rating through effective communication and problem resolution, contributing to a positive and customer-centric call center environment.•Exceeded daily average call resolution targets by 20%, showcasing a commitment to efficiency andquality service delivery.•Reduced average call handling time by 15%, optimizing workflows without compromising service quality and ensuring timely resolution of customer issues.•Implemented a comprehensive customer feedback system, leading to a 25% increase in positivefeedback and providing valuable insights for continuous improvement.•Collaborated with cross-functional teams to develop and deliver tailored customer service trainingsessions, resulting in a 20% improvement in the overall performance of the customer service team.•Achieved a 98% accuracy rate in updating and maintaining customer records in the CRM system, ensuring data integrity and improving the efficiency of future interactions.

Peachtree Corners, Georgia, United States

•Exceeded daily appointment setting goals by 30%, consistently demonstrating a high level of productivity and efficiency.•Improved appointment-to-meeting conversion rates by implementing a targeted follow-up strategy, resulting in a 20% increase in successful appointments.•Successfully nurtured cold leads, achieving a 15% increase in the conversion of leads to scheduledappointments within a six-month period.•Implemented a proactive communication strategy, reducing no-show rates by 15% through reminder calls and personalized follow-up emails.•Utilized CRM tools to track and analyze appointment data, maintaining an accuracy rate of 95% inappointment scheduling and reducing scheduling conflicts.•Developed and maintained a comprehensive database of leads, ensuring a steady flow of qualifiedprospects and a 15% increase in overall appointment volume.•Spearheaded outreach campaigns that resulted in a 25% increase in the number of appointments bookedwith key decision-makers.

Atlanta, Georgia, United States

Greet customers and identify what each customer wants and needs.Maintained knowledge of current sales and promotions, policiesregarding payment and exchanges, and security practices.Ticket, arrange and display merchandise to promote sales.

Atlanta, Georgia, United States

Develop good customer relationships while implementing company policy.Responsibly approved cash and past thirty day returns.Trained new and current associates about existing and newlyimplemented policies and promotions.

Atlanta, Georgia, United States

Monitored dinning room and guest flow to maximize table usage andminimize customer wait times.Prepared tables for customer use, including rearranging seatings andtables to accommodate large groups.Answered phone calls, book reservations, and resolve customer servicessues.Assisted waiters and bartenders with special requests and guestinquiries.Alerted management of potential or reported customer issues.

Buford, Georgia, United States

Assist customers with sales and answer questions about products and merchandise.Operate cash registers and organize stock shelves and clothing racks.Represent the brand through personal style, providing customer service and maintaining presentation standards.Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.Clean display cases, shelves, and aisles.