Brandon Doolittle Email & Phone Number

Loveland, Colorado, United States

⮚ Instruct students on range motorcycle operation and safety.⮚ Prioritize safety first and foremost as the goal for the MOST curriculum. ⮚ Maintain operational safety of all student motorcycles. ⮚ Conduct Colorado standards written testing and operational evaluation as a prerequisite for providing the Colorado motorcycle endorsement for completed candidates.

Commerce City, Colorado, United States

⮚ Instruct students in class and on range motorcycle operation and safety.⮚ Prioritize safety first and foremost as the goal for the TCBRC curriculum. ⮚ Maintain operational safety of all student motorcycles. ⮚ Conduct Colorado standards written testing and operational evaluation as prerequisite for providing the Colorado motorcycle endorsement for successfully completed candidates.

⮚ Resolved fiber optic and IP/Ethernet issues reported by clients and through the automated ticketing system. ⮚ Assisted field techs in resolving issues in real time in the field.⮚ Managed ticketing queue to resolve and prioritize workload as needed. ⮚ Provided higher-level, tier 3 technical assistance to manage network issues.⮚ Followed processes to engage and communicate within Zayo infrastructure to resolve fiber cuts, plan vendor meets, and work with Zayo customers to finalize and repair service disruptions.⮚ Was responsible for troubleshooting network issues via proprietary network systems to include various Zayo network diagrams and tools to discern LOS (loss of signal), and or throughput issues over the Zayo backbone and other network solutions/services.

Denver, Colorado, United States

⮚ Resolved service issues relating to managed services and GTT core MPLS infrastructure. ⮚ Modem & Router resolution - Comtrend, Netopia, Cisco, Juniper, Fortinet, Adtran, Billion, SmartRG.⮚ Assisted field technicians with equipment replacements and troubleshooting. ⮚ Implemented modem and router configuration changes. ⮚ Ticketed queue management.

Broomfield, Colorado, United States

⮚ Resolved T1, T3, and trunk issues related to routing, capacity, and down hard issues across all Level3 and Century Link acquired networks either in-house or cooperatively with local exchange carriers. ⮚ Engaged in critical 911 operations to troubleshoot, isolate, and resolve down hard conditions (loss of redundancy and outages), and call quality issues. ⮚ Performed test calls to verify routing to PSAPs or alternate call routing per outage conditions.⮚ Filed FCC reports for 911 outages and engaged in departmental process for the notification to upper management and continued updates to follow through to resolution. Requested RFOs when trouble was found off-site and kept in-house events teams up to date for company-wide notifications. ⮚ Responsible for remote testing on various network equipment including DAC’s, Sentients, FLM1500, Cisco Cerents, 5E’s, Sonus, DMS250/300/500, ER boxes, and various other equipment native to multiple networks under the Level3/Century Link umbrella.⮚ Isolated trunk issues, cot/tone testing, bouncing cics to restore on‐net, and or working with the lec to re‐establish/unblock/release trunks between end switches.⮚ Reloaded configs via radius servers for all NAS network gear in all markets within the continental United States.⮚ Achieved more efficient alarming working in conjunction with our in-house Devops Real Time Fault Management group, reducing or increasing thresholds and setting limits to hit counts resulting in teamwide ease of workflow and workload.⮚ Accessed a wide array of acquired proprietary company network databases, tools, and documents in the performance of daily duties. Worked closely with next-level support to isolate issues when needed.⮚ Performed updates to process and technical documents.⮚ Analyze network diagrams, clr/dlr, to isolate network issues, oftentimes across multiple hybrid networks.⮚ Provided training to team members and new hires.