Brandon Dowden Email & Phone Number

Boston, Massachusetts, United States

Manage and coordinate the marketing efforts of 35 unique Agencies and Self-Service clients through the assistance with budget planning, campaign creation and execution, and ad creation to reach impactful KPIs for clients and promote increased customer spend and satisfaction YoY and quarter-over-quarter Work with the Sales teams to identify cross-selling and upselling opportunities, resulting in a 20% increase in revenue from existing customersCollaborate with the Product team to gather feedback and insights from customers, and helped to prioritize product features and enhancements based on customer needsAct as a point of escalation and champion voice for customer issues, and worked with cross-functional teams to resolve complex problems in a timely and effective mannerEffectively coordinate with internal and external teams to handle ~20+ daily client requests to meet SLAs and meet 8-hour deadlinesAutonomously manage the client account onboarding process of over 300 new accounts while also assisting with the account success of current clients to bring in a quarterly $250,000 of quarterly revenue

Executed marketing strategies by excellent presentation through social media platforms and instore displays to increase revenue by 40% monthlyFacilitated successful high-priority product launches through direct marketing 10+ times monthlyIncreased customer retention through implementing new customer experiences which increased market share 15% following changes caused by global pandemicEstablish rapport with new and long-term customers to encourage sales and returning customers through excellent customer serviceEffectively managed and executed major sneaker and product launches through execution of marketing strategiesHelp design the layout and creative direction for the store look and maintained displaysPrepare and ship online orders through efficient and attention detailed management

Richmond, Virginia

Formulated and strategized new marketing campaigns by looking through audited data and analytics to continue annual growth of 45%.Create targeted content to encourage organic engagement and build high anticipation for upcoming product launches to ensure quick and profitable sellouts.Brainstormed in small teams with store owners to create content and promotions that built brand image and consistency across all channels which improved customer loyalty and brand awareness by 200%.Create content through partnership and collaboration with local niche influencers to deliver high performing results for campaigns and promotions.

Richmond, Virginia

● Managed CRM for two separate companies and clientele to ensure a pleasurable experience for new and returning customers to increase annual sales to over $1,500,000 in revenue through consistent voice through email, chat, and phone call communications with customers● Collaborated with Marketing and E-Commerce department teams in evaluating and analyzing potential improvements to customer experience and for additional business opportunities through marketing strategies and user experiences.● Analyzed customer feedback, market research, and competition to conduct planned consultation with management to improve processes and customer experiences with our businesses.

Richmond, Virginia Area

Efficiently and safely personally sorted over 3,000 packages into the correct locations so they can reach the destination in a timely mannerManaged and worked effectively with small teams of 10 in order to ensure all packages are properly ready for the next shift of operationMaintained a clean environment for the safety of myself and my coworkers in order to remain organized and ensure an accident-free workspace

Richmond, Virginia Area

I provided customer service in order to ensure a great and memorable experience for each customer.I received payment from customers through cash, credit, and debit for products.I maintained the store’s as presentable and attractive to everyone that comes into the store. I remained up to date with new styles and popular trends. I remained knowledgeable about current top selling products carried in the store. I prepared incoming stock for display and sale.

Suffolk, Virginia

I safely and efficiently cut and sort boxes filled with products so that they could be scanned and processed. I brought the correct inventory to staff to ensure the entire warehouse could hit the desired plan for the shift by ensuring all boxes were ready and correct for processing. I kept my workstation clean and clutter-free to ensure that my work environment was safe from hazards