Brandon E Email & Phone Number

Melbourne, Victoria, Australia

Winston-Salem, North Carolina, United States

• Major responsibilities – Managed windows server and all network closets on location.
• Managed and supported all wireless access points.
• Managed and supported print servers.
• Managed and supported Duo security console.
• Managed and supported Active Directory.
• Managed and supported Avaya system and phones.

Thomasville, North Carolina, United States

• Major responsibilities – Managed DELL EMC server, Windows 10 conversion, Office 365 admin.
• Work with Security and Network team to resolve issues affecting proprietary software.
• Managed Active Directory accounts.
• Managing documentation and procedure manual.
• Trainer for the new employees. Achievement - Project lead on company-wide Windows 10 upgrade.

Greensboro/Winston-Salem, North Carolina Area

• Support all levels of technical and software problem.
• Collaborate with network team to resolve network issues.
• Managing Active Directory accounts, security, and distribution lists.
• Managed and supported Microsoft Office 365.
• Install and manage antivirus software.
• Managed LANDESK images and re-image PCs. Recognition – Employee Spotlight of the Month, only to chosen employees and was published on social media.Key Achievements – Implemented and managed the technical documentation.

Wilkesboro, North Carolina, United States

• Support all levels of technical and software problem.
• Support Lowe’s proprietary software with the organization
• Use Unix commands to resolve problem at Lowe’s stores. Key Achievements – Scored 86% resolution rate on incoming calls.