• Major responsibilities – Managed windows server and all network closets on location.• Managed and supported all wireless access points.• Managed and supported print servers.• Managed and supported Duo security console.• Managed and supported Active Directory. • Managed and supported Avaya system and phones.• Managed and controlled access to hardware stockroom.• Managed service now assets. • Managing documentation and procedure manual.• Trainer for the new employees. Achievement – Completed Xerox printer rollout and documented all printers and their location.

• Major responsibilities – Managed DELL EMC server, Windows 10 conversion, Office 365 admin.• Work with Security and Network team to resolve issues affecting proprietary software.• Managed Active Directory accounts. • Managing documentation and procedure manual.• Trainer for the new employees. Achievement - Project lead on company-wide Windows 10 upgrade.

• Support all levels of technical and software problem.• Collaborate with network team to resolve network issues.• Managing Active Directory accounts, security, and distribution lists.• Managed and supported Microsoft Office 365.• Install and manage antivirus software.• Managed LANDESK images and re-image PCs. Recognition – Employee Spotlight of the Month, only to chosen employees and was published on social media.Key Achievements – Implemented and managed the technical documentation for the help desk department.

• Support all levels of technical and software problem.• Support Lowe’s proprietary software with the organization• Use Unix commands to resolve problem at Lowe’s stores. Key Achievements – Scored 86% resolution rate on incoming calls.