Stericycle Communication Solutions helps healthcare providers transform and modernize their approach to consumer engagement and experience to attract new patients, improve health outcomes, increase loyalty and lifetime value, and drive revenue throughout the patient journey. With our unique live voice and technology platform you can provide the modern experience your healthcare consumers want while tackling your greatest challenges to patient access, action, and adherence.

CSG helps companies deliver exceptional customer engagements through consistent and relevant interactions at every touch point. CSG is uniquely focused on the Customer Experience helping partners transform their Customer Communications in the Digital Age. CSG integrates with existing technology; determines the best ways and times to engage customers; and delivers, in real-time, personalized and relevant communications. Multi-channel interactive communications are coordinated and optimized via "Journey Orchestration" to deliver the best Customer Experience.

• Provide overall operational leadership for a boutique BPO focused on creating value for clients through sales and service calls, concierge services and chat IVR, text, and email.• Lead and manage an empowered team consisting of 3 Operations Managers and 114 Remote Agents supporting key accounts including Revature, Turnkey Vacation Rentals, Blinker, Windstream and Zola.• Support the team’s client relationship management efforts while working to align team goals to produce results that exceed client expectation. • Manage the group's up-sell/cross-sell and net new sales activity while interpreting analytics and key performance indicators (KPIs) to develop and execute targeted coaching strategies.• Take a proactive approach to mentoring and developing the operations team on highly effective, tactical strategic sales approaches while leading a focus on quality and transfer initiatives. Notable achievements while in the position have included: - Successfully launched a new logo for Grantham University that surpassed client expectations.

• Served as a sale leader for a leader in outsources, performance-based B2B growth solutions, promoting a focus on growing and maximizing the potential of the domestic and international sales teams for Fortune 500 companies. • Directed the efforts of a high-performing sales team comprised of 8 strategic account managers, driving performance and results through a proactive approach to staff training and development. • Developed highly effective prospecting strategies while correctly interpreting analytics and key performance indicators (KPIs) to develop targeted coaching strategies. • Accurately forecasted sales outcomes while motivating strategic account managers to achieve remarkable business goals and objectives. • Played a key role in supporting client relationship management while working to align team goals to produce exceed client expectations. • Managed up-sell/cross-sell opportunities and net new sales activities in addition to lead generation and qualification. Notable achievements while in the position included:- Led the successful launch of a new logo which surpassed the client’s expectations while hitting 130% of the goal.

• Served as a Partnership Director for a leading provider of automotive solutions in North America, holding a critical role as an executive leader within the business unit model.• Implemented strategy that grew the skill set of assigned staff both internally and externally while managing an assigned nationwide portfolio of accounts. • Provided in-depth performance improvement business presentations and training sessions while working to create new opportunities and partnerships within the marketplace. • Managed the profit and loss (P&L) of all assigned accounts in addition to overseeing contractual agreements with new and existing clients. • Built long-term, profitable business relationships to maximize the business potential and increase the profitability of the organization.

• Served in a business development role, responsible generating, prospecting, soliciting and closing new accounts and upselling/cross-selling existing accounts. • Focused on selling to target audiences that included C-suite leaders, SVP’s, executive-level educational leaders, and decision makers of business units or divisions. • Worked to build and maintain long-term, profitable relationships by solving problems and challenging leaders to think outside the box about leadership development while addressing perceived/unperceived needs. Notable achievements while in the position included:- Led new logo acquisitions with recognizable firms including Office Depot and MGM International.

• Served in a hybrid management role as both a manager and individual contributor while reporting directly to the Vice President of Sales, US/Latin American markets. • Responsible for driving increases in enterprise software sales including Crystal Ball, the leading application for predictive modeling within the Academia, Telecom, Retail, High Tech, Manufacturing, Pharma, Government, Aerospace and Banking verticals. • Directed a high-performing, empowered team consisting of 3 strategic account managers, driving performance through a proactive approach to staff training and development.• Managed marquee key account clients that included 85% of the Fortune 500 companies listed on the Nasdaq while targeting Six Sigma organizations focused on process improvement methods. • Developed an overall corporate value proposition that focused on client return on investment (ROI) and long-term partnerships.Notable achievements while in the position included:- Delivered consistent results at 150% above and beyond the defined performance goals of $750,000.- Successfully negotiated one of the largest sales deals in the company's history.- Acquired deals valued at $10,000 to $700,000 with a 6 to 12-month sales cycles and produced 40% new revenue and 60% organic revenue. - Recognized as the Million-Dollar Roundtable winner 2006, 2007 and 2008 and member of the Circle of Excellence in 2005 by achieving revenue targets year-over-year.