As an Incident Manager and Team Lead at Lithia & Driveway, a leading automotive retailer, Brandon Eames oversees the resolution of outages and major incidents for stores across the country. He works with a team of technical support specialists to provide world-class customer service, maintain and support systems, devices, and peripherals, and train end-users on best practices. He also contributes to refining and improving the incident management processes and procedures, ensuring efficiency and quality.Brandon Eames has more than five years of experience in technical support, working for various clients and organizations such as Launch Consulting Group and Neuways. He is skilled in installing, troubleshooting, testing, and managing devices, software, servers, and backups. He holds an IT Level 3 Apprenticeship from 3aaa Apprenticeships and a BTEC Level 3 Applied Science from Stephensons Studio School. He is passionate about learning new technologies and improving his technical skills. He is motivated by solving complex problems and delivering high-quality solutions.